Dog Supplies, Toys & Equipment - The Happy Paw Store
Based on authentic user experiences
Susie Smith
6735 reviews
N/A
10 months ago
A Long Wait for a Shoddy Product
We ordered two fabric long lines for our dog from The Happy Paw Store Originally we were given expected delivery dates of 2nd Dec - 9th December However the goods did not arrive until the 14th December I had not realised that these lines were actually being posted from China which might be a failure to read small print carefully on my part Today just six days after being delivered the first lead we had been using snapped Luckily this happened when we were preparing to go out so the dog was still securely in the garden Had the lead broken on our walk the outcome might have been more serious After using the second lead we purchased this afternoon it is already showing signs of wear and we will not be using it again We feel that the long lines are not fit for purpose and would certainly not recommend them to others
Ralph
6735 reviews
N/A
10 months ago
Think very carefully before ordering from here
No order confirmationNo order number providedNo address or phone number on websiteNot able to track due to aboveNever againDelivery is by someone walking the item to my home otherwise it would not take so long
Kaytie
6735 reviews
N/A
10 months ago
The condition of the collar arrived crumbling
The condition of the collar arrived with the material crumbling the retailer did refund however suggested it was wear and tear from dog wear This collar arrived looking worn and old and hadn t even been worn I emailed to ask the owner about the quality of the material used and sent photos the day I received it I would not recommend purchasing a collar from them again Pictures available as proof
Tracy
6735 reviews
N/A
10 months ago
Calming Bed
I received our new calming bed and very happy Company quick to respond to questions and chase order for me Happy to recommend and will shop again
Ed Price
6735 reviews
N/A
10 months ago
They extremely helpful
There had been a problem with the raincoat with harness for my dog my fault and they were extremely understanding and were very helpful in rectifying the purchase
Tracy
6735 reviews
N/A
10 months ago
Great Jackets
Have purchased a few items now and always great quality Had to return one and swap for a bigger size which was quick and easy Happy to recommend and will shop again in future
Dai Williams
6735 reviews
N/A
10 months ago
Communication when I messed up
I bought a dog jacket the wrong size Exchange was simple no fuss Jacket is great Communications were quick polite and efficient Will use again when the time comes
Sue Dench
6735 reviews
N/A
10 months ago
Two Handled Reflective Dog Lead
Absolutely love this lead We had something similar which we purchased years ago but it broke recently This is the closest one we could find that was similar I actually prefer it over my old one Already ordered another as we wanted a spare It s perfect for close control on busier walks or for letting our dog have a bit more range when she s loose lead walking or having a sniff V well made robust and comfy to use arrived in just over a week
Kish
6735 reviews
N/A
10 months ago
Great product
I just received my item today and REALLY Pleased with it Comfort Blanket for my dog for the settee Took longer than expected but who cares it s Christmas and understanding that everyone is working flat out I highly recommend Will be ordering again soon
Janet
6735 reviews
N/A
10 months ago
Fantastic service
Fantastic service ordered the wrong size coat and was able to return for the right one easily Very helpful customer service got a really quick response to my email with choosing the correct size
