The majority of reviews for The Hertford Car Company are extremely positive, with 21 out of 22 customers awarding five stars. Customers consistently praise the friendly, attentive, and efficient service from staff members such as Ray, Wes, and Nick. Many highlight a relaxed, no-pressure sales approach and the ability to source specific vehicles, including low-mileage examples. The company accommodates distant buyers by providing private videos, picking customers up from train stations, and arranging drive-away insurance. Part-exchange values are frequently described as fair and better than competitors. Product quality is generally commended, with cars described as clean, well-presented, and in superb condition. However, one review reports a serious problem: a car purchased developed hidden issues that required a large repair bill after a Tesla inspection, and the reviewer received an aggressive phone call when raising the issue. The same review advises potential buyers to obtain an independent AA check. Another review mentions a car being dirty and unprepared on arrival, though the customer still rated the experience five stars. Overall, while service and satisfaction are overwhelmingly high, isolated concerns about vehicle condition and complaint handling exist.
What customers love
- Great selection of vehicles with ability
- No-pressure, relaxed sales approach that makes
- Seamless transactions including fair part-exchange values
Common concerns
- One customer faced a huge unexpected
- Car presented dirty and unprepared for
- Location can be out of the
- Potential need for independent inspections (e.g.,
Last updated 4 months ago
