Thehertfordcarcompany Reviews

Used cars for sale in Hertford Hertfordshire The Hertford Car Company

4.82
22 reviews
Excellent Rating
Based on 22 user experiences

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AI Review Summary Based on 22 reviews

The majority of reviews for The Hertford Car Company are extremely positive, with 21 out of 22 customers awarding five stars. Customers consistently praise the friendly, attentive, and efficient service from staff members such as Ray, Wes, and Nick. Many highlight a relaxed, no-pressure sales approach and the ability to source specific vehicles, including low-mileage examples. The company accommodates distant buyers by providing private videos, picking customers up from train stations, and arranging drive-away insurance. Part-exchange values are frequently described as fair and better than competitors. Product quality is generally commended, with cars described as clean, well-presented, and in superb condition. However, one review reports a serious problem: a car purchased developed hidden issues that required a large repair bill after a Tesla inspection, and the reviewer received an aggressive phone call when raising the issue. The same review advises potential buyers to obtain an independent AA check. Another review mentions a car being dirty and unprepared on arrival, though the customer still rated the experience five stars. Overall, while service and satisfaction are overwhelmingly high, isolated concerns about vehicle condition and complaint handling exist.

What customers love
  • Great selection of vehicles with ability
  • No-pressure, relaxed sales approach that makes
  • Seamless transactions including fair part-exchange values
Common concerns
  • One customer faced a huge unexpected
  • Car presented dirty and unprepared for
  • Location can be out of the
  • Potential need for independent inspections (e.g.,

Last updated 4 months ago

J

be very careful get an AA check done

I have revised this review as having taken the vehicle into Tesla I now faced with a huge bill I have raised this in a reasonable manner and in the 1st instance received an aggressive phone call back from Westley of which was not really the way to conduct a call in any manner the issue was the car was meant to have been inspected before delivery but the fault list is as follows 1x Key malfunctioning even though I pointed this out prior to collection 3x seat belts have intermittent faultsfront brakes discs and pads scored and worn mmm a bit of a safety issue here 4 x rear lights heavily condensating I accepted responsibility for 1 but not all 4 this is simply too much Front Frunk bonnet release not working so far all they have done is deny responsibility blaming me or the MOT garage for invoicing me a few days late or Tesla for the you know how bad Tesla s build quality is i e bad workmanship and poor quality build I would hazard a guess that this business is a one time purchase company that places very little value on recommendations or repeat clientele If you are looking to buy a nice safe reliable car then for me I would avoid them as their after sales really is poor if only they took some ownership of their failings this review could have been very positive as it originally was until the true picture arose so glad I do not run my businesses in this way epic fail guys shame on you for the very poor quality you deliver
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