Thehostingheroes Reviews

Paul went above and beyond to assist me

Paul went above and beyond to assist me with an SMTP issue which is probably not within their remit It was a constant to and fro throughout the day with success in the end I must applaud the attitude of this guy and by extension the entire team Very good service Highly recommended

Great support

I have been with EZPZ Hosting originally They were bought by Hosting Heroes Since the swap over to Hosting Heroes I have had very little issues with downtime or other issues Whenever I have had a problem open a Support Ticket and they are very quick to reply and are right on top of the problem to get it fixed Any issues I have had have been resolved quickly and expertly

Excellent support

I ve been with Hosting Heroes and their predecessor for many years When I ve been stuck with an issue technical or otherwise I have always received prompt and helpful response I highly recommend themJonD

Excellent support

Excellent support always there when you need them and the solutions just work

Technical support is excellent

Technical support is excellent I have been with the Hosting Heroes EZPZ for 15 years Every support ticket I have raised has been dealt with immediately - any time of day and any day of the week Many thanks to Paul for resolving my particular issue of last week

I honestly can t fault these guys

I honestly can t fault these guys Their customer service is incredible I ve been with HH since they were known as EZPZ Hosting and I ve yet to encounter a problem they haven t solved yet It s not customer service where they tell you what to do they LITERALLY just do it for you and then explain how to do it I think the only issue I ve had with them was slow speeds but I later fixed it by installing a WordPress plugin so it was my fault to begin with Anyway if you re after a reliable hosting provider and none of the big companies are calling out to you give HostingHeroes a go You won t regret it

Quick turnaround of tech support

Quick turnaround of tech support queries by people who know what they are doing

LiveChat technical guidance immediate and helpful

Needed some technical guidance today The response on LiveChat from Jeffrey R was immediate and very helpful Also had a query last week about webmail which was answered promptly and with excellent advice Thanks

Excellent Customer Service on a Sunday Evening

I ve recently been impressed by the speed of service provided by The Hosting Heroes Jeffrey responded quickly identifying the source of a technical problem which he immediately resolved And this was done with a very pleasant manner I felt well taken care of and am fully appreciative of the resolution of what I thought may be a complex issue