Welcome to The Lamp Stand where we offer Heartfully Yours, Christophr Radko Ornaments, Home Fragrance, Consuela, Home Decor and more!
Based on authentic user experiences
Robert Dichter
6740 reviews
N/A
1 year ago
One of the worst customer experiences I ve had in a while
One of the worst customer experiences I have had but not because people weren t nice but because every single person I spoke to and their systems are incompetent First I placed an order that was out of stock but no indication on line when I placed the order and no email indicating that the order would not be shipped in a reasonable time frame Second when two weeks passed I contacted the company and was told that the item was not in stock and would not be shipped out for approximately one month I explicitly said that was not acceptable and said that I wanted the order cancelled and requested email confirmation to cancel the order I never received the requested email and apparently the customer service person I spoke to never cancelled the order nor did they document the conversation Third after receiving the item I no longer wanted I purchased it thru another reseller I contacted the company and apparently spoke to the manager of customer service I explained what had transpired and the gentleman was clueless about how to manage an upset customer I explained that I did not want the item and he just told me to put the item out of my porch and Fedex would come and pick it up I knew that is not how it worked and asked him if they were going to send me a call tag to print - he assured me that wasn t necessary and Fedex would come that afternoon and that he would refund my money as soon as Fedex picked up the item Again I asked for email confirmation which never arrived An hour later I contacted Fedex and asked them if they had been instructed to pick up a package at my house and they of course told me NO which is what I expected so I called the company again and again asked for Fedex to pick up the package - she reiterated everything the previous individual did and again I asked for email confirmation However this time she did send me a link to print a Fedex return label But she assured me that once Fedex picked up the package they would refund my money However she never informed Fedex to pick up the package - so I again needed to contact Fedex to pick up the package and they never initiated the refund I needed to call the company again So I needed to contact the company 4 times and Fedex twice to send back a package that I would never have ordered if their inventory system was accurate What a total waste of time Why couldn t a single person have done their job correctly
Mars R
6740 reviews
N/A
1 year ago
Poor customer support
I visited the site about two weeks ago Spun the prize wheel qualified for free shipping Filled up my cart with 40-50 Checked for a code Nope No code the next day Or the next Had an advertisement online telling me to check out Creepy but ok Spun the wheel again and used a different email maybe it was lost Nope 6 emails from them in just 4 days and no code Finally I emailed the company It s been a week with no reply They can spam me but they can t reply I m buying from Candlestomydoor instead and Lampstand lost a customer with poor customer service
Bruce
6740 reviews
N/A
1 year ago
Very poor customer service
Very poor customer service Spent 491 00 lost order don t know when it will arrive or if it shipped After all this no discount for future purchase Will not use again
Marybeth
6740 reviews
N/A
1 year ago
Don t waste your time
Placed an order with The Lamp Stand in September for Christmas ornaments thinking I d get a head start on my holiday shopping wrong I wrote an email to customer service a month after waiting for my ornaments to arrive and was told that Christopher Radiko s collection was taking longer to be released than once thought but I d have my order in one to two weeks more Once again wrong It s the end of November now and I called today and was told I d be better off asking for a refund instead of waiting My refund is pending of course for 48 hours - we will see of it actually happens - I m not believing anything I m told by the representatives of this company
Colleen Speidel
6740 reviews
N/A
1 year ago
Sub-standard product Zero Customer Service
9 days for product to arrive - I paid for shipping Lampe oil would not light candle wick Tried 3 new wicks and still no flame Oil is sub-standard not enough isopropyl alcohol in it Sent 2 emails to company no response Called 25 times left messages still no call back Horrible customer service
Carol Joy Nash
6740 reviews
N/A
1 year ago
Deceitful uncaring company
Even though I took a screen shot on this company s website indicating free 2 day expedited delivery as long as the customer spent 75 my purchase was well over this amount the company wasn t going to honor their offer and in fact denied that there was such an offer I called 2 more times asking to speak to a supervisor and none ever called me back I also Followed up with an email and again no response
Julie Borkenhagen
6740 reviews
N/A
1 year ago
Never received product yet I was charged at time of order
I ordered two figurines earlier this year I understood they were pre-orders However the ship date was delayed again and again and again I was being told these items weren t in stock yet and that I couldn t cancel because I pre-ordered Ridiculous By the time months went by the items we were waiting for were on multiple other websites so I ordered from elsewhere and received the products right away I had to dispute the case with my credit card due to the fact that I was charged but never received the product Would never order from Lamp Stand again
Colleen Houghton
6740 reviews
N/A
1 year ago
What a wonderful company to do business
What a wonderful company to do business with Lots of candles to choose from and other items Items ship on time prices are great They carry crossroads candles village candles plus others I m so happy I found this company You will be too
Nikki R
6740 reviews
N/A
1 year ago
Great products
I m not sure why there are so many negative reviews because I ve ordered from the lamp stand for two years now and have never had a bad experience I received all products packaged exceptionally well on time and never broken In fact I exclusively order candles through their online store and usually about 4-6 at a time Never once has anything been broken or missing and I live a state away from their main location They put Bath and Body Works to shame in my opinion Their pricing is reasonable and they have periodic sales that also help bring down the cost They also have an awesome variety of brands to select from - my favorite are WoodWick Volcano and Milkhouse I would highly recommend the lamp stand for a variety of candles They have other items as well but I do not have experience with them but I m sure their service is just as great
