Theluxecompany Reviews

DO NOT BUY FROM THIS COMPANY I ordered a 70 dressing gown on 30 12 2021 They said it has been delivered by Royal mail It wasn t as I was out at the time stated After almost 2 weeks of calls emails and rubbish talk the Director has just told me that as far as they are concerned Royal Mail has delivered and so their contract is fulfilled Absolute robbers They should have some contingency in place for lost items I ve never come across such deplorable customer service

I bought some silk underwear for my wife s birthday I didn t open the gift box but when my wife did do some 4 weeks later one item was the wrong size I immediately wrote to The Luxe company asking to do a swap for the right size I was outside the 21 returns policy by a week but my wife was given the present on holiday No reply to my email A further email - No reply Even worse I now see I could have bought the same item cheaper elsewhere I ve also discovered the range is discontinued not mentioned in the Luxe site Nothing very luxe here Plenty of better outlets to patronise Don t use this lot

My husband and I went to the Harrogate store a few weeks ago as we had seen a console table on there website the range was Mia casa and the price was 725 It stated on site out of stock When we visited the shop We were delighted as they had the same table on the shop floor We asked if we could buy it and Brian the owner said yes then We we re shocked as he then said it would be 1500 the very same reclaimed pine table the same size and colour as on there website states 725Brian gave us his business card so we could go away and think about it My husband rang the shop and spoke to Brian s wife and she then said we could have the table for 1150 We didn t ring her back and just left it we felt like the price was picked out of thin air a few days past Brian s wife rang my husband and asked if we wanted to purchase the table my husband said he would get back to her After checking the site again we decided to go to the Harrogate store On entering I asked the shop assistant the price of the table and she said 725 so we thought Brian clearly made a mistake We then proceeded to arrange delivery at this point the assistant rang Brian and said that she had sold the table for 725 and when could he deliver everything was ok and as soon as she gave him our details he said the price was wrong and it is 1150 We could clearly tell the assistant was uncomfortable and she was apologetic We left the shop but an hour or so later my husband went back and showed the assistant the website price via his mobile phone The assistant rang Brian but his wife Came to the phone she told my husband that there website had not been changed but this is still not right the assistant was ready to take our money and sort a delivery date My husband was told by Brian s wife that they paid 600 for the table so they want 1150Well it is clear that Brian was trying his luck he made up a price he even rang my husband Thinking we re were so stupid to pay 1150 for a pine table when it is clear on the luxe company site 725 To put it mildly Brian and his wife have been very dishonest about the whole situation We are not the type of people that complain or write reviews but we feel that customers should be made aware of this Harrogate is an affluent area and we feel that Brian and his wife try there luck as there was no price ticket on the table buyers please be aware

My advise to anyone considering using this company DONT I made an order well before Xmas and since then all I ve had is date changes and lies they had no problem taking my money and still I haven t received my order personally I think they are scammers can t get anyone direct to talk with and the messaging service is useless so to anyone thinking on using this company don t because you are not going to get what you paid for STAY WELL CLEAR I will never use this company again and will advise anyone else thinking of using them to not bother