Theluxecompany Reviews

The Luxe Company an independent online boutique specialising in quality slee...

theluxecompany.co.uk
4.50
32 reviews
Excellent Rating
Based on 32 user experiences

Rated 4.50 out of 5 by 32 Happy Customers

87.5%
0%
0%
0%
12.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 32 reviews

Customers report consistently excellent service and high product quality with fast delivery. The store is praised for helpful, friendly, and patient staff. Several customers highlight the great selection of swimwear, lingerie, and unique home items. While most reviews are positive, some negative experiences mention delayed or missing deliveries and rigid return policies. Overall, the brand is seen as reliable and customer-focused.

What customers love
  • Helpful staff
  • Great product quality
  • Friendly service
  • Unique items
Common concerns
  • Rigid return policy
  • Expensive pricing

Last updated 1 month ago

W

amazing swimwear

Have purchased some lingerie online from The Luxe Company Was not sure what size to order so contacted them by phone they could not of been more helpful I recieved my package the very next day too Excellent service
K

Finally found some gorgeous swimwear

I bought some swimwear for my girlfriend from the Luxe co She is over the moon with the quality and they look amazing Also they arrived the next day Amazing service and a great clear website as well
D

Lisa and the team are so incredibly

After so long I was going on holiday and thank god I found the Luxe Company Usually I can t find any really nice swimwear and I ended up with two as I couldn t make my mind up I also got a gorgeous coverup to match
A

Wonderful service and so helpful

Lisa and the team are so incredibly patient and helpful in navigating their gorgeous things
J

Great service

I bought a beautiful swimsuit I had plenty of help with the fitting as I am over 60 I was made to feel quite at ease
K

Absolutely first class service

Absolutely first class service We ordered a nice unique piece of furniture and received a call later that day offering delivery later that night - although we live 40 miles away A great experience Thank You
C

Love this place

A great store with some fabulous things And perfect service
G

Great new shop

Great new shop beautiful interior goods staff very friendly helpful Will definitely visit again when we are next in York
J

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY I ordered a 70 dressing gown on 30 12 2021 They said it has been delivered by Royal mail It wasn t as I was out at the time stated After almost 2 weeks of calls emails and rubbish talk the Director has just told me that as far as they are concerned Royal Mail has delivered and so their contract is fulfilled Absolute robbers They should have some contingency in place for lost items I ve never come across such deplorable customer service
K

Completely ignored

I bought some silk underwear for my wife s birthday I didn t open the gift box but when my wife did do some 4 weeks later one item was the wrong size I immediately wrote to The Luxe company asking to do a swap for the right size I was outside the 21 returns policy by a week but my wife was given the present on holiday No reply to my email A further email - No reply Even worse I now see I could have bought the same item cheaper elsewhere I ve also discovered the range is discontinued not mentioned in the Luxe site Nothing very luxe here Plenty of better outlets to patronise Don t use this lot

About Theluxecompany

The Luxe Trading Company Limited Description

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business