The Mailing Room | Keep your mailing room stocked up!
Based on authentic user experiences
Mark Wilson
6807 reviews
N/A
10 months ago
Beware hidden penalty clause could cost you 10 000
Received a quote in 2019 which stated As discussed we will monitor the account to see if your volumes increase or decrease to make sure you have the best solution at any time This proved to be a misrepresentation of the contract The first time we saw the contract was when TMR came into our offices to get it signed on the spot with no chance to read it thoroughly We trusted their assurance that nothing had changed since the quote and email exchanges at that stage But the penalty clause was hidden within 3 pages of standard terms and conditions in very small print We believe that TMR behaved improperly in getting the agreement signed The penalty clause is If Meter usage exceeds the stated letter volumes of postage spend specified overleaf TMR reserves the right to charge you TMR s then current charge for such excess usage That charge is 47p for every 1 of postage We were told we had to pay 10 000 now or have our quarterly fee increase 3-fold for the next 4 years We believe that clause is an unfair contract term under Unfair Contract Terms Act UCTA 1977 because it is a disproportionate unreasonable penalty clause and directly contradicted the text of the quote TMR didn t inform us in Feb 2020 when breach first occurred allowing penalties under the unfair clause to accumulate for 20 months Revealingly they are content to allow us to continue at present levels of usage at the contracted fee as long as we pay them 10 000
David Mills
6807 reviews
N/A
10 months ago
Terrible company
Terrible company All their bad reviews say it all I wish I had seen these before doing business with them I can honestly say the worst company I have come across in my 40 years of business 2 8 stars says it all If you care why did nobody bother to contact Cimac and settle this matter in a business manner You listen to yourselves and nobody else Stay away
FIXABALL
6807 reviews
N/A
10 months ago
Coercive bullying strategies
In short they use coercive strategies which is indemic and encouraged as policy Twice farcical charges were made and I was cut off for days without warning leaving my business under significant stress being predominantly reliant on web sales
Darren Austin
6807 reviews
N/A
10 months ago
Terrible overpriced
Terrible overpriced hidden charges 155 just for a postage price download update Tricked into a six year contract and signing a personal liability form hidden in the paperwork Don t go anywhere near this company
Richard
6807 reviews
N/A
10 months ago
Hello I have had a look at your reply
Hello I have had a look at your reply to my last review Your reply doesnt solve anything that i have put on my review Clearly TMR likes to have very unhappy ripped off customers so my message to anyone who wants a franking machine stays the same do not contact TMR or let them into your premises stay well away
Richard
6807 reviews
N/A
10 months ago
Please do not use this company or sign
Please do not use this company or sign an agreement with Siemens for the rental of the equipment This is my second review and a warning not to use this company You can end up with an agreement in excess of 20k for a small franking machine and they wont budge Beware of the Mailing room getting someone in your business who is not a signatory to sign an agreement as they will go that far in their bad practice Watch out for agreements where the full terms and number of monthly payment are not filled in when they get you to sign Please take time to review and ask the rep to leave Stay well away please
Lorraine
6807 reviews
N/A
10 months ago
Falsely Selling
Same as a lot of others talked into signing a contract with the promise it was cheaper than the last with all the extra services It is not and now we are stuck in the contract which is astronomical to get out of Getting charged for maintenance We dont even use the machine and it doesnt work
Paul Hunt
6807 reviews
N/A
10 months ago
Sharp Practice bordering on Criminal
As with most of these franking companies this one works on the basis of sharp practice Yes attempting to sell 6 year leasing contracts deliberately opaque contracts and ludicrous maintenance contracts and fees We have had the misfortune of being with this outfit for over 10 yearsEverything about companies like this illustrates what is worst in business behaviour in the UK Don t touch them
Happy Customer
6807 reviews
N/A
10 months ago
Read the small print
Read the small print Everything is hand written on the document and they provide horrible customer service On settling they had the audacity to charge for future maintenance on the machine that we no longer had again in the small print 1 Star is generous
Rajesh Jiwani
6807 reviews
N/A
10 months ago
They are an absolute rip off
They are an absolute rip off they tricked us into entering a new lease 6 year in the midst of lock down when no one was in the office and everyone was too stressed to question it We were faced with the threat of having no franking machine so it got signed off We ve asked what it would cost to exit the agreement and they want to charge us more than the balance of monthly fees including maintenance even though they will take the machine away To top it off the machine cannot deal with Signed For or Registered Post anymore and we have to do that with Royal Mail direct
