Theprivatetherapyclinic Reviews

Psychotherapy Psychiatry in London UK Private Therapy Clinic

3.89
36 reviews
Great Rating
Based on 36 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 36 reviews

The reviews indicate a largely positive experience with high praise for specific psychiatrists and the supportive, responsive administrative team. Conversely, several severe complaints highlight issues with communication responsiveness, follow-up care, and billing practices. The overall sentiment is divided between exceptional clinical care and problematic operational inconsistencies.

What customers love
  • Knowledgeable psychiatrists
  • Helpful admin team
  • Life-changing support
  • Easy appointment process
  • Professional service
Common concerns
  • Poor follow-up care
  • Unresponsive staff
  • Questionable billing
  • Long wait times
  • Disorganized service

Last updated 1 week ago

I

SAVE YOUR MONEY

I paid 340 for an hour assessment that only actually lasted 40 minutes I had my assessment on 26th July 2024 and was advised the report would take 3-4 weeks to be sent to me There is an additional 170 fee should you want your report fast-tracking however the fast track is still a period of 10 days minimum so not very fast track in my opinion I consulted with the admin team via email 3 weeks and 4 days after my assessment as I had a GP appointment and felt it could ve contributed towards what I was discussing with my GP I was told I could pay the 170 and my report may possibly be ready for the following day but with no guarantee I decided not to do this as my report should ve been ready on 23rd August at the latest anyway So fast forward to the 23rd Aug still no report Emailed admin again and was told the doctor who completed mr assessment had assured my report would be ready by 6pm and this would be sent to me via email No report arrived 27th Aug assured again that report would be sent to me at 6pm Now on the 28th Aug and still have no report even though an admin told me they would send it straight away this morning In my opinion you are better off saving your money and going through NHS I thought going private would reduce the stress of these assessments significantly however it has done the complete opposite Baring in mind this service is for mental health conditions all this experience has caused me is additional unnecessary stress and anxiety Although admin are relatively quick at responding information provided is neither reliable or precise It seems as though there is a significant lack of communication between admin and professionals which is then misleading customers At this point I feel like I m not even going to receive my report
R

A nightmare never again

A nightmare really I had an initial assessment with a psychiatrist for 340 5 weeks ago and my report was still not delivered But it s a minor problem The bigger issue is that after a follow up consultation the psychiatrist told that he would prescribe me a medication as I m running out of tablets and that he share a fit for work for my employer It s been 2 weeks and it s a radio silence I have only a couple pills left and I have no idea what to do My employer is demanding a fit note and I can t provide it
I

Avoid at all costs

This company is an absolute joke I was very clear when I made the referral what I needed from the appointment My son already had a diagnosis for ASD as well as an EHCP and we are already going to tribunal The point of the appointment with Dr Vjosa which I made clear to her was that I needed advice on how to best help Tien particularly his anxiety and advice for schooling I was advised to pay the 1350 for the ASD assessment to which they would include recommendations for his anxiety and schooling The assessment lasted only 40 minutes from the 2 hours it was quoted and the report does nothing of what I asked We spent 1350 to be told exactly what we already know This report offers nothing new based on the 1 1 meeting I had and was told the report would contain I am in the process of taking this matter to court as they aren t covered by any reputable authority or ombudsman basically anyone can open up a clinic and charge you for a service Please avoid this clinic at all costs I ll be posting my review everywhere to warn people and stop this clinic from practicing Update The Health and Care Professions Council HCPC actually said they cannot get involved in the misleading actions of Dr Vjosa selling an assessment that was not needed I ve been advised to put this claim through the small claims court which I ll be doing I m looking forward to making a social media post about this company so other innocent people do not fall fowl to their disgusting behaviour I ll tag the clinic so they can be shamed
C

Initial service was good

Initial service was good Timely manner re appointment cost reasonable for an ADHD assessment However every communication for the last two years has been incredibly painful Cannot get through on the phone emails take days sometimes weeks to get a response Even then there is no continuity Its as if none of the staff have read the email thread - asking me what my current prescription is Going over the same ground every time Giving no straight definitive answers Not even reading the emails correctly Definitely needs sorting out I obviously have ADHD - completely unnecessary to confuse dysregulate me even more
M

Doctor didn t turn up

Had an appointment paid over 300 and the doctor didn t turn up Nobody answers the phone and they can t get hold of them on WhatsApp either I found this really distressing as I d psyched myself up all day for what would be an awkward conversation for me
R

DO NOT USE THIS AWFUL UNREGULATED CLINIC

I paid for my child to have an ADHD assessment This report is utterly useless as it was incomplete does not adhere to NICE guidelines and cannot be used by psychiatrists paediatricians or any other medical doctor Their initial response to my complaint was dismissive and inaccurate which seems to be a pattern with others who have complained They have not answered my response and I even emailed the owner she didn t reply either They are NOT CQC registered and I find no record of the psychologist who did the report being registered with the HCPC they say their psychologists are Therefore they are not regulated by anyone Utterly disgusting My child now has to be reassessed and we have lost so much time and money PLEASE DO NOT USE THIS HORRIFIC CLINIC
A

Dr Becky and the team

Dr Becky and the team are brilliant I felt supported and validated throughout my therapy journey Highly recommend them for anyone struggling with autism
B

Luiza provided me with the tools I

Luiza provided me with the tools I needed to manage my anxiety Her practical approach and empathetic manner made a world of difference
M

The entire process

The entire process from assessment to therapy was smooth and professional The admin team was very responsive and friendly
O

I ve tried several counselling services

I ve tried several counselling services before but this one truly stands out Ed is a fantastic practitioner who made me feel comfortable from the first session

About Theprivatetherapyclinic

Private Therapy Clinic offers counselling psychotherapy and psychiatry services in London UK and online therapy worldwide Psychiatry services and diagnostic assessments

United States

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