Theprivatetherapyclinic Reviews
Psychotherapy Psychiatry in London UK Private Therapy Clinic
AI Review Summary
Based on 36 reviews
The reviews indicate a largely positive experience with high praise for specific psychiatrists and the supportive, responsive administrative team. Conversely, several severe complaints highlight issues with communication responsiveness, follow-up care, and billing practices. The overall sentiment is divided between exceptional clinical care and problematic operational inconsistencies.
What customers love
- Knowledgeable psychiatrists
- Helpful admin team
- Life-changing support
- Easy appointment process
- Professional service
Common concerns
- Poor follow-up care
- Unresponsive staff
- Questionable billing
- Long wait times
- Disorganized service
Last updated 1 week ago
C
customer
I don t know why there are so many bad reviews but my experience with PTC and one of their psychiatrists saved my life All of the private psychiatrists in the UK refused to take over my case as my main psychiatrist is located in Spain and since 2019 I had to travel to Malaga to receive my prescription plus short psychiatric treatment IV drips However after the changes in European regulations on travelling with medication no more than 2 months supply and also experiencing financial issues during that time I was unable to get my main prescription Even though I ve been taking my medication for many years and been under psychiatric treatment since 2019 under the supervision of head psychiatrist owner of the private psychiatric clinic in San Pedro no NHS doctor wanted to help me So first time since the beginning of my treatment in 2019 I was off 4 out of 5 of my medications I only had tranquillizes for my severe insomnia but no antidepressants no mood stabilisers no anti psychotics nor lisdexamfetamine And due to me physically mentally being unable to be off my antidepressant I had ongoing psychosis withdrawal effects for 2 months and also 3 suicide attempts for the first time since 2019 Right after my 3rd attemp the next morning I received an email from PTC asking if I want an appointment with Dr D Herescu in 2 days and I of course agreed Dr Daniela understood my issue straight away and I m not exaggerating but she is the doctor who saved my life When majority of UK psychiatrists have the same toxic prejudice towards patients with BPD Bipolar C-PTSD Dr Daniela was the first UK doctor who acted in professional manner and not only she immediately understood the nature of my problems she actually helped me She didn t hesitate she helped and continues helping and I can t thank enough for what Dr Daniela has done for me My medication is the main thing that keeps me alive and now I m able to get my prescription without travelling to Spain every couple of months I also wanted to say big thank you for all of the PTC employees who was in contact with me from the beginning and helping me through out the process Thank you again to Dr Daniela Herescu and to the Private Therapy Clinic s team
G
Gregory Baker
Let down by the NHS
After being let down by the NHS for 3 years my daughter had to search for help from the private sector Having suffered with undiagnosed ADHD without medication was terrible As a father i seached to find the right clinic to help my daughter to a long road of treatment i found The Private Therapy Clinic Im so glad i chose them to help my daughter The staff are helpful and very knowledgeable making the whole process effortless My daughter was given the Psychiatrist Dr Daniela Herescu A really amazing person after my daughters first consultation i saw the relief on her face as a father it was a total relief She was given the result we all knew She is now having follow up appointments and prescribed medication Very hopeful of her future I can t thank The Private Therapy Clinic enough Highly recommended
I
Ian
Faultless service and brilliant doctor
I was a bit nervous about using a private psychiatrist but my own doctor did not undertake private work reports I needed a summary assessment of my medical prognosis for a financial matter I met online with Dr Raja who was very calm and professional We spoke for 45 mins and covered quite a lot of ground I mentioned that I needed the report urgently and hey presto the report arrived via email 48hrs later The entire process appointment booking to receiving report was 3 days Incredible service Amazing service and zero wait for an appointment I honestly wish I d taken the plunge much sooner Thank you so much
C
customer
Life-Saving
Not only was the psychiatrist appointment beyond helpful but the entire administrative team have been very fast in replying back and were very kind gentle with their help The psychiatrist created a safe place and was very intent and thorough with their listening Finding this clinic was a blessing
M
Martin Daley
Very friendly and helpful
Very friendly and helpful My daughter had an ADHD and ASD assessment with DrLetizia and she has been amazing very understanding and caring I felt like she could feel the amount of stress I was under even though the appointment was for my daughter I felt like she cared for both of us She explains things very well and gives good advice Building is easy to find and get to and it is very well maintained
R
RS
The team here is phenomenal
The team here is phenomenal Dr Becky was incredibly understanding and made me feel heard for the first time in years Highly recommend their services for anxiety
H
hammerz
Not even a booking and no explanation
Would give no stars if I could I spoke on the phone and gave personal information as requested because I was told that I had to in order to get an appointment that would cost me one thousand five hundred pounds and in spite of being polite and sending information as requested I am now ignored completely and am in tears over their ignorance it is exceptionally cruel of a team of psychologists to ignore someone who turned to them to speak to someone only to be ignored AVOID these people at all costs The least they could have done would be to make a polite phonecall to say that they couldn t accept the booking and explain why
P
Polina Eryomina
Scam
Scam - don t waste your time
M
MELISSA CLARKE
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - THEY PROMISE YOU THE WORLD CHAGE THE EARTH AND THEN DON T EVEN ABSWER THE PHONE ONE WHEN YOU NEED YOUR HELP - AVOID AT ALL COSTS
C
customer
Horrendous
Horrendous I had been advised during an assessment that I likely had ADHD and wanted to try medication Had a consultation with a psychiatrist at the PTC who confirmed suspicions and then wrote a report which was basically just the information I had given along with several spelling mistakes and errors I was reassured that I would be able to get my GP to continue the meds as per shared care based on this however this was incorrect I have had several emails back and forth with the PTC asking for basic information to be sent which I could send on to the GP the PTC won t liaise with your GP directly and over and over again was sent completely incorrect info such as a letter asking the GP to complete tests before I was started on meds by the PTC in spite of the fact that the PTC had been sending me meds for 2 months already and all I had asked for was something to confirm the dose I was on I imagine this may have been due to the fact that the PTC started me on meds without an ECG blood test etc but don t know for sure anyway I am currently without medication because the GP won t provide it based on the flimsy info sent by the PTC I paid the PTC for another prescription out of desperation on Monday due to running out the PTC claim to have sent me a prescription but here we are Friday and it has not materialised I have never been able to call and speak to anyone as the number just goes to voicemail and although I went to the PTC because I know how ridiculous waiting times are at the moment for NHS assessments you really won t save that much time and definitely won t save money or hassle by going through the PTC