Theproscloset Reviews

Wanted to covert a bike from a triple

Wanted to covert a bike from a triple crank to a double crank Saw an ad for Pros Closet I called and talked to a tech about the Sram crank they had on sale Was told it should fit the bike A few days later ordered the crank When I received it the spindle look short so sent an email to them about this and got a response from Alex and I quote him same shell width as a BB30 what this crankset is If you have the correct bottom bracket adapter in it shouldn t cause an issue That after noon ran by the local bike shop and picked up a BB30 bottom bracket It did not fit even whit the BB30 the spindle was to short The next day I asked for a return and received another email from Alex that it would not fit Returned it and was charged 15 00 for return shipping Not good business when told something would work by their experts and then it not I will not shop them again

The only thing they do well is ship

The only thing they did well was ship the bike fast I reached out 36 days after receiving the bike that I wasn t happy the first time I got to ride the bike due to the late snow I was out of their 30-day return policy and to buy the bike back they wanted me to take a loss of 500 off the cost of the bike I kept the bike to see if I could get used to the geometry I took it to a friend that works at a professional service shop to have the shocks tuned after I had issues and they said they would help if there were issues with the shocks good on them for being willing to help with this I was thinking about selling the bike back even at the big discount because I was worried about the carbon repair on the frame and being liable for someone else crashing I m glad I didn t try to sell it privately as the frame cracked in another location after a few more rides on greens and blues I m very lucky I did not try to take it on any more difficult rides or push it harder as it could have resulted in serious injuries death The Pro s Closet s policy is you rode it it is your problem now I don t think they worry about the liability they carry selling compromised bikes as certified used bikes Read they many reviews online of others that have had the same experience buying repaired frames and having them break quickly after their 30 day return policy only to be told it is an unfortunate circumstance but we carry no warranty

I am disappointed with the bike I

I am disappointed with the bike I purchased from the Pro s Closet 2019 Yeti Turq SB100 A couple of issues with the bike I purchased 1 The rear wheel has 12 stress cracks where the spoke is attached to the rim A friend of mine mentioned that that my rear wheel was wobbling all over the place and I took it in to have it trued inspected and they found the stress cracks and said the wheel is not safe to ride on I contacted the Pro s closet about a replacement wheel and they said their inspection did not show anything on the original wheel on the bike2 The rear shock was not serviced I took the bike for my first ride and the rear shock bottomed out because there was no air in it And I am only 130 lbs

I wanted to make an offer on an 11 year

I wanted to make an offer on an 11 year old bicycle and was rudely told prices are firm Matthew who works there is surly rude and arrogant I would avoid this company at all costs when purchasing your bike

Useless certification process

Last summer I bought a 2019 Specialized Tarmac SL6 Pro Road from The Pro s Closet It is an expensive lemon 1 When I took it in for a tune-up this summer I learned that the Front Derailleur is damaged beyond repair The limit screw and the threads on the derailleur itself are stripped This was the first tune-up since I bought the bike last April so it must have been stripped when I received the bike I have to replace the derailleur and it is very costly 2 TPC s inspection and certification program was an important selling point for me but as the tune-up revealed the handle bars were installed wrong They ve got the break cables all twisted up and the hood is also all twisted around on bar When I started to ride this spring I had repeated punctures both in front and back and ended up having to replace both of the tires 3 I have about 700-800 in labor and parts to get the bike back on the road I contacted TPC but they are not willing to do anything to fix this situation If the bike is not returned within 30 days they praise themselves and go on selling lemons

Similar to other comments - received broken 5k bike

Similar to other comments - received a certified pre owned bike for 5k with leaky shocks got them repaired and they refused to reimburse Certified pre owned does NOT mean they do the inspection as they state

The customer does not matter

Just 4 days after receiving my 2017 Specialized S-Works road bike I returned it back to TPC The bike evidenced a groaning and vibration when under load during my one and only ride I traced it to excessive rear wheel wobble impacting the rear brake pads It s beyond belief that they would ship a bike out to a paying customer in this condition I called a Ride Guide but couldn t get any useful information on their so called 141 point inspection procedure They wanted me to take the bike to my shop to get the problem diagnosed The nerve After paying nearly 4K they want me to solve the problem for them TPC is all about getting you the customer to keep the bike for the 30 days and then its your problem Also the chain came dirty but I least had the decency to clean it before returning the bike Horrible experience all around Stay away They just don t care about the customer

Buyer Beware - Hidden Fees No Support

Purchased a saddle from them as it was the same price as other online retailers and I figured I d give them a try Big mistake For context I m in Canada and TPC ships with Fedex I expected to pay duties and taxes as always but I wasn t expecting a massive surchage that Fedex applied to use them as a customs broker I never agreed to this nor did I have the opportunity to decline the parcel and clear this myself as one should - Fedex left the parcel in the lobby of my building Contacting Fedex I learned that TPC agreed on my behalf that I would pay these fees without my knowledge After reaching out to TPC to resolve the issue they informed me that while they don t actually show these fees on checkout when customers pay with Shop Pay that I de-facto agreed to paying them anyways and I would need to deal with it Anyways - I ll now have to dispute this myself and will likely end up having to pay them to help subsidize TPC s poor business model