Theraplatform Reviews

They are very responsive and listen to

They are very responsive and listen to the user and do what they can to resolve issues Good product and fair price

I am a new subscriber and I love TheraPlatform s ease of use

Comment I am a new subscriber and just getting to know all of the features I did not know what a BAA was and it would have been nice to have an info box describing it I eventually found out that I needed to type in my business name and my name and sign it It might be nice to have a checklist of what you need to do once you sign up like a welcome page with signing the BAA making a referral link setting up Stripe etc You sort of have that on the initial invoice page but there are no directions or little pop up boxes for instructions I do like the way you have organized things and I love the video tutorials I have watched several of them over and over I love how you now organized them by category as it makes them so much easier to find I love how you are adding new features all the time and letting us know what those features are I am very pleased with your awesome customer service support They reached out to me several times to make sure I knew that help was available if I needed it Every email that I sent was responded to by the next day or earlier I was very impressed with the 30 day free trial It let me practice with one of my clients I still don t have the whole client portal thing figured out I also wanted to give a receipt to my client she pays in cash on the day of therapy but I am just printing out invoices and writing paid in full in the note I have learned how to send them to her electronically I have been very pleased so far with the ease of TheraPlatform that I recommended it to my friend also I know there is a bit of a learning curve but you definitely are providing all of the necessary help I need to use your product I am so glad that I purchased this as it is so much easier than doing paper and pencil documentation Thank you

User friendly

The platform is very user friendly I love that I have all my resources immediately available

I am a sole mental health practitioner

I am a sole mental health practitioner specializing in medical and rehabilitation psychotherapy seeing through TheraPlatform patients in the United States England and Israel from my home in Israel I m pleased with all aspects of TheraPlatform its ease of use multiple features such as scheduling and billing and especially technical support New challenges occasionally arise beyond my technical skill level or glitches and they are readily and effectively addressed by technical support in a supportive friendly and effective manner Most importantly my patients are pleased It s easy for them to access and use

Good Customer Service

Had some issues with the platform initially but the co-founder Beata contacted me and was able to fix all of my issues

Daniel is awesome

Daniel is awesome He took his time to thoroughly explain the issues that I was having and how to fix it This is the second time working with Daniel and he has been extremely helpful both times

Great product Daniel is so professional

Daniel is so professional responsive respectful and helpful The platform all in all is great and i appreciate that at the heart of it you look to develop the product to assist us in helping others

More than Hhelpful

Daniel was more than helpful He was speedy in helping me to find logon answers and didn t even laugh or point out that I had typed my own name in my email incorrectly Thanks Daniel