Thrifty Reviews

The car was ok but we were charged for additional products we didn t want without even asking us I wanted a supercover for 105 but thay charged us another 50 for tyres and glass cov and 67 5 for fuel purchase option When I was paying I didn t see the the total amount on the display there was non When I saw the bill I asked why they charged me over 200 and they told me that the extra 100 is a deposit I ll get back if I return the car on time I got back the 67 5 for the fuel since I returned it full but the 50 got lost of course Never pay them untill you ll see the exact amount displayed and complain immediatelly at the desk if you ll see something is wrong

The vendor refused to use a VISA Premier card to block the insurance deposit claiming that it didn t work in Ireland I had to pay an extra insurance to lower the deposit and then the VISA Premier suddenly wasn t an issue for blocking the new amount This was obviously a scheme to make me take the insurance Disgraceful

I wish I could give less stars Terrible customer service from Thrifty Cork Airport when we went to pick the keys up Did not have the charges explained to us had to ask why I was being charged 200 euros rather than the agreed amount Forced to buy insurance as we didn t have a credit card Served by a lady who was rude and patronising Do not rent from Thrifty Cork as you will end up spending more and having a lot of stress in the process Edit do not expect a prompt response from customer services it s been over two weeks since I contacted Thrifty via email and have only received confirmation of receipt

Service provided based on racial profiling I arrived at Dublin terminal 2 and proceeded to the thrifty hertz car rental desk on the 2nd floor This was at between 9 45 and 10am I was wearing light blue jeans a white T-shirt and navy blue gilet - with a rucksack I was called up to the middle counter by a Middle Aged white woman who asked for my name Without even checking the system she immediately told me as I had not booked with thrifty direct I would have to go downstairs and catch the bus to the car rental depot I then asked her politely to check the system as I had booked directly - to which she aggressively told me I know you went through rental cars com I then asked her to check the system again and she started waving her hand at me to go away as if I m a dog I must have asked her atleast 10 times to check her records What made her believe I booked from rental cars com without even checking the system Other then my colour I do not see why she wouldn t to the basic requirements of her job and check the system and just assume I used a cheap alternative My white Irish wife then joined me at the counter and also asked the woman to check the the woman was now all of a sudden more then happy to check and informed me yes you did book with thrifty - but thrifty is a budget operator and we do not hand out cars to budget clients here My wife and I then informed her over the past 10 months minimum once a month as we have family in Ireland we have been hiring a car with thrifty and always obtain a car from the t2 car park Your worker refused to carry on and informed us she has actual customers to deal with and we need to go to the car rental depot 15mins away I then went to the car rental depot and informed the manager who once again informed me thrifty is budget - you have been lucky we have been allowing you all these months to take the car from t2 That s only for our hertz customers Over the past year either my wife my cousin or I have been hiring cars from you sometimes twice a month We have spent s Rest assured now I understand you don t like non-white customers we won t be doing so anymore You should really put that on your website money is prioritised based on the colour of the person supplying it

update a letter of protest was written and a quick reply given that the amount would be reduced substantially I will update the star rating when the resolution is finalized I will note that this stress is unessary The new estimate is on the high end of reasonable I advise whomever has a unreasonable amount of money witheald for minor damage to write to the proper department with aproperate evidence of your claim I would still argue a tiny scratch on the front end bottom air dam is normal wear and tare origional review there was a aproximately a inch scratch on the plastic unpainted black trim piece on the front bumper upon return I was aware of no damage caused by me when they gave me the car there were scratches the entire passenger side of the car that was not recorded damage i had them record the damage before driving off which they did do upon return I had to initial I accept this estimate with no estimate written in the space or would not be able to go to the airport to catch my flight they verbally said it s under 100 dollars and the estimate will come in 4 days when I landed they wrote witholding just under 800 dollars from the deposit and that it is intermediate damage which means car is not safe to drive taken off the road but checked repaired on the same day it was a thin narrow pop in trim piece maybe 16 inches long with a 1 inch thin scratch The most expensive replacement part found was less then 100 dollars there was no impact or collision it was a superficial minute scratch about 1 inch in the unpainted bottom air dam I was a loyal thrifty customer renting numorous times a year they are loosing me as a loyal customer over this I believe unknown the man was Arabic and I have a Jewish last name and American To me it would a very sick business practice if it has to do with racism I wish I could upload a photo how Small this scratch is there is no painting or body work it s literally pop it out snap a new one in SHAME THRIFTY everything done feels slimy upon the return The collection was fine

Made a booking through Thrifty for a medium sized vehicle to be picked up from Kerry Airport When I arrived I could see a sign for Thrifty but when I entered the Thrifty office there was only a sign for Hertz the operative said we are Hertz pointing at the sign on the wall and then asked for my name and booking ref I should have known this was going to be a disastrous experience and it was The personal service was unbelievably poor They took from my card without telling me how much No receipt issued For a 2-week rental I should have paid around 350 Euros but they managed to get well over 700 euros from my account No customer service worth talking about I could go on SCAMMERS STAY FAR AWAY from Thrifty CarJet and Hertz So upsetting and stressful not to mention costly

we had an extra charge debited 4 days after our return from Malaga car was checked for milage and fuel on return everything was good full tank and no damages now extra charges on my card and cant get in contact with them

We had a horrible experience renting from this company They insist on charging additional junk fees that are not part of the agreed upon rental contract We were forced to pay excessive additional costs even after raising to their management that these were not in the rental contract They employ bait and switch tactics where they state the price in the contract and paid for and then charge hundreds more when picking up the car Based on our experience with this agency we would recommend avoiding them We have rented cars all over the world and have not had a worse experience than this agency Thrifty needs to re-evaluate their business practices as this is disgusting

a terrible experience with Thrifty Car Rental in Alicante Spain When I booked online the rental price was clearly shown as less than 300 and I paid this amount in advance However when I arrived to collect the car they refused to give it to me without charging an extra 600 simply because I had a debit card instead of a credit card This requirement was never clearly stated during the booking process I felt completely trapped and forced to pay In the end I paid over 900 for a rental that was supposed to cost under 300 This is outrageous misleading and feels like a scam I will never use Thrifty again and I strongly warn others to stay away from this company Their business practices are dishonest and predatory

Don t use this company After being asked to pay insurance on top of insurance coverage that we had already paid prior to leaving Australia we had a couple of pretty significant problems First the passenger side window would not go up so we were asked to travel out of our way to Kerry Airport where they then sent us to a mechanic in a local town A few days later we received a notification on the dash board of a engine start alarm I rang the Dublin office and was told don t worry about it it s just a service advice When returning to our vehicle in Cobn the car would not start I contacted the Dublin office again to be told to contact their Cork office to arrange roadside assistance on both occasions I asked why am I doing all the work here at which on the second occasion was hung up on Honestly DO NOT USE THIS COMPANY