Tradevanaccessories Reviews

I bought a vw T5 roof rails and cross bar set I received a parcel with a part missing and when I emailed them to let them know they denied it was missing when it was packed therefore pointing the blame at me Yeah like I love having agro in my life Anyway 10 days on still no part received from them and they claim they have sent the part and they will send another one I smell BS The product it s self seems OK quality there is room for improvement rubber grip seal on the top of the cross bars sits too low in its channel so doesn t actually do anything and I haven t actually fitted it yet so this isn t a completed review

sidebars wrong size brackets were used step was damaged by Trade van Fitter 80 00 to fit just a joke only received refund for bars not or fitting even though the damaged was done by the trade van fitter very poor service no offer of free fitting or even half price to fit new sidestep will not be using this company again as they did not get this sale right paid for the fitting so to have a professional job

I ordered a set of roof rails and matching bars for my 09 Vivaro Not only did the rails come with the wrong size bolts the bars were too long for the width of the van First problem was when I tried to fit the roof rails Two of the M6 allen headed bolts were too short No idea how they got that wrong all four should have been the same length As I need the rack for work was easier to just order a pack of 10 from Amazon Prime which arrived the next day Second problem was when I was trying to fit the cross bars These arrive needing to be assembled I can only assume the sets a generic and bits swopped out for certain van types What ever the process is the bars themselves were about 25mm too long to fir between the newly installed roof rails Not too much of a problem if you have a hacksaw to hand a tape measure and the confidence to cut your new rails I didn t bother with the customer services as I needed the bars there and then so can t comment on that But what should have been a straightforward fit was not Purchased from a company that does nothing but sell accessories for vans you would hope they would have done better - hence the 2 star rating

The rails for my Ford freedom connect unfortunately I cannot fit them because there is no screw studding in the roof of the ford freedom to screw the stud bolts into

The product arrived in excellent time but poor quality

ordered on a Wednesday said would be next day wasn t called on Friday still not with me received at a different address on Saturday late for the show i was going to I know its the couriers fault and not tradevanaccesories but that didn t help me

Wouldn t supply goods to my area due to delivery costs not as quoted

I brought a T6 sport line front spoiler recently which came without the towing eye cover so had to wait for that and pay extra to then get it sprayed I then arranged to get spoiler sprayed and fitted only to find the fog light covers were both the same hand so had to then have another cover sent out to me and more expenses to have it fitted the fog lightcovers are supposed to be push fit only but after 1 day fell off phoned up to complain and was told supervisor would call me back and yet 1 week later still no call very disappointed

I was wrongly advised on suitable parts so had to return them There was very little support in the returns process promised e-mail advice which never came Returns cost me 40 all due to poor initial advice on parts Payment for returned parts was however credited to my account quickly but I am 40 out of pocket

The staff was very helpful but when the product landed there was some damage to it are they blamed the Delivery service but there was no signs of damage on the outside of the box