Trailertrek Reviews

Tow bar Fitting Mobile Towbar Fitting - Trailertrek Towbars Ltd

trailertrek.co.uk
4.21
86 reviews
Great Rating
Based on 86 user experiences

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Rated 4.21 out of 5 by 86 Happy Customers

69.8%
10.5%
3.5%
3.5%
12.8%
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AI Review Summary Based on 86 reviews

Customers consistently rate Trailertrek as excellent, highlighting professional, efficient, and friendly service. Reviews emphasize reliable, fast installations with knowledgeable staff. Many mention competitive pricing and high-quality towbar fittings. A few negative reviews cite errors and disputes, but most experiences are overwhelmingly positive. The company is frequently recommended.

What customers love
  • Fast installation
  • Competitive pricing
  • Reliable fitters
Common concerns
  • Incorrect parts
  • Dispute handling
  • Additional charges
  • Wrong towbar

Last updated 2 months ago

R

Unhappy customer

I chose trailertrek because they offered a mobile service I had parking sensors fitted and after a few days they began not working properly constantly bleeping when selected reverse or a continual tone when not moving at all I called them and they did come out within a few days to have a look To cut a very long story short several visits later the problem remained and I was told by Wayne over the phone that it appears it may be a problem with my car The car was not a year old at this point Wayne said I would have to take it to them miles away from my home so he could put the diagnostic machine on to see where the problem was I said I was not prepared to do this as I had chosen their company because they offered a mobile service I was told that the diagnostic machine was not portable After a lengthy telephone conversation and being laughed at by the owner of the company I decided that I was not getting anywhere with this man I independently got the vehicle checked out and there had been a fault probably caused by the fitting of the sensors not being recognised on the cars internal computer The machine reset the issue and all has been fine since Wayne has not tried to contact me further and i have been left feeling very disappointed as I cannot help but think that they wanted me to take the car to them in Solihull so they could say the fault was already there therefore causing the problem
M

Disappointing

Initially decent communications and initial impression The fitter arrived promptly on a bitterly cold morning I had already cleared space in my garage to enable him to work out of the worst of the weather However 5 minutes after the fitter left I found he had removed but not refitted the plastic undertray to the car The fixings push plastic trim clips and some nuts were no where to be found I assumed he d forgotten to refit the part several square feet of plastic and probably had the fittings in his pocket I rang the company immediately within 5 minutes so he could have easily returned and was given a not very credible explanation that the under tray would have required a lot of cutting to be refitted and therefore it was normal they left these parts off after fitting the towbar However when I subsequently checked with the towbar manufacturers fitting instructions online I found that they included instructions and a template to cut out a small part of the undertray and refit it In subsequent days I emailed trailertrek twice with the instructions and spoke to them on the phone twice I told them I would make the cutout and refit the undertray if they would just return the fixings they had removed from the car Each time I spoke to them they said they would sort it out but this proved simply to get me off the phone There was no further contact from them They clearly weren t going to sort it out and no amount of phone calls would persuade them to do so If I can find a source for the relevant trim clips I will complete the job myself
D

Don t sign completion form unless you ve personally checked the work

Helpful fitters but we were left with faulty car lights only discovered after I d signed the completion form Couldn t drive the car so asked for fitter to come back next day Officious man in head office took this as an unreasonable demand and told me that as I d signed the form he would do nothing and threatened that if I took it further he would bring the form as evidence This without any suggestion from me that I would take it further Eventually after some lengthy conversation he agreed to send a fitter in 2 working days which duly happened and fault quickly fixed Lesson don t sign anything until you have checked everything don t take the fitter s word that all is ok

About Trailertrek

Our tow bar fitting is based around our Mobile towbar fitting service meaning our mobile towbar fitters call to you

United States

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Frequently Asked Questions

Trailertrek Towbars Ltd provides a mobile towbar fitting service across the Midlands, supplying and fitting towbars for domestic and commercial vehicles, fitting aftermarket accessories (parking/reversing sensors, roof racks, roof boxes, cycle carriers), towbar electrics, motor mover fitting, and shadow immobiliser installation. They also offer guidance on towing laws, maximum towing weights, and trailer loading.

Trailertrek Towbars covers cities and towns across the Midlands, including Coventry, Birmingham, Nottingham, Leicester, Derby, Ashby de la Zouch, Bakewell, Bedworth, Bristol, Bromsgrove, Burton, Cheltenham, Coalville, Corby, Daventry, Dudley, Gloucester, Grantham, Halesowen, Hinckley, Kenilworth, Kettering, Kidderminster, Leek, Leicester, Lichfield, Loughborough, Luton, Mansfield, Market Harborough, Matlock, Milton Keynes, Newark-on-Trent, Northampton, Nottingham, Nuneaton, Oakham, Oldbury, Peterborough, Redditch, Ripley, Royal Leamington Spa, Rugby, Shrewsbury, Sleaford, Smethwick, Solihull, Stafford, Stoke-on-Trent, Stourbridge, Stourport-on-Severn, Stratford-upon-Avon, Sutton Coldfield, Telford, Tewkesbury, Walsall, Warwick, Wellingborough, West Bromwich, Wiltshire, Wolverhampton, and Worcester.

Trailertrek Towbars offers a 12-month guarantee on all workmanship for towbar fitting and similar work.

Trailertrek Towbars employs their own fitters directly and does not use third-party subcontractors.

Trailertrek Towbars fits towbars for both domestic and commercial vehicles, including cars, motorhomes, and fleet vehicles.

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About Trailertrek

Mobile Towbar Fitting Service Across the Midlands

Trailertrek Towbars Ltdoperates as TrailerTREK Towbars, a specialist in mobile towbar fitting based in the Midlands. The company provides a mobile towbar fitting service where trained fitters travel to the customer’s home or workplace. The service covers cities and towns across the Midlands, including Coventry, Birmingham, Nottingham, Leicester, Derby, and surrounding areas. Trailertrek Towbars Ltd is a trading style of TrailerTREK Ltd, registered in the UK with company number 07862684 and VAT number 144536612.

The business focuses on delivering a straightforward, professional towing equipment installation experience. Their mobile fitters are directly employed by the company, and they do not use third-party subcontractors. With a team possessing over 35 years of combined tow bar fitting experience, the company states it offers consistent, friendly, and professional service from initial enquiry through to completion. In-house support is available at their facility in the Midlands.

Towbar Fitting Process and Vehicle Coverage

Trailertrek Towbars supplies towbars from major manufacturers and fits towbars for both domestic and commercial vehicles. Their services include car towbars, motorhome towbars, and fleet vehicle fitting for commercial clients. They also fit aftermarket accessories such as parking and reversing sensors, roof racks, roof boxes, and cycle carriers. The company states it uses dedicated or vehicle-specific electrical systems where applicable and offers a 12-month guarantee on all workmanship.

Additional Services and Customer Support

Other listed services include towbar electrics, motor mover fitting, and shadow immobiliser installation. The company provides guidance on topics such as towing laws, maximum towing weights, and how to load a trailer through its information channels. Customers can contact Trailertrek Towbars by phone at 0330 1133 977 or 07938 960 725 to receive a quote or book an appointment. The business states it operates Monday to Friday from 8:30am to 6:00pm, with limited Saturday and Sunday hours, and closed on bank holidays except for limited hours.