AI Review Summary
Based on 76 reviews
The majority of reviews highlight consistently excellent and responsive customer support, with specific staff members frequently praised for their professionalism and quick assistance. A smaller number of critical reviews report issues such as price increases, errors, and significant problems with bookings and refunds. The overall experience is perceived as very positive due to the high quality of support, although a few negative experiences have been documented.
What customers love
- Helpful staff
- Quick responses
- Professional service
- Efficient support
- Great service
Common concerns
- Price increase
- Wrong details
- Poor experience
- Scam allegations
- Refund issues
Last updated 2 weeks ago
H
Hollie Louisa
Marianna was very quick in her answers I think she deserves a raise
J
Julien Parage
Cusstomer support
The customer support Marta was very helpful and answered my questions very quickly She told me there was no issue with my tickets and I had to wait for them to be processed Now I hope I will really receive them
P
PernySD
Nice and efficient
Cusstomer support - I got support from Andriana Nosal Very good quick and professional - so highly appreciated
C
C Steph
Good to get a boarding pass before our
Good to get a boarding pass before our flight
V
Vitanova
Anastasia was great
Anastasia was great Quick responses and helpful
D
Danny Longman
R active and helpfull company
R active and helpfull company Korzh Oleksandra was available and solve m y problem quickly
E
EL
Anastasia gave me a short and clear
Anastasia gave me a short and clear explanation about how it worked to get the boarding pass Just what I needed
A
Ak Khan
Thank you Anastasia
Thank you Anastasia for the quick reply and help with a problem on my booking All sorted thanks to you
G
Gawtum
A very good experience with Marianna
Hi i was afraid when i saw some comments But i have to admit that for the moment everything is fine on my side I have received the tickets fly without paying any surcharge The help desk on chat was great You can chat with a correspondant by waiting less than 3 minutes I hope that i will not have any surprise until my fly Thank you to Nataliia from the support team for her help
H
HC
Anastasia was great
efficient and caring Perfect
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