AI Review Summary
Based on 76 reviews
The majority of reviews highlight consistently excellent and responsive customer support, with specific staff members frequently praised for their professionalism and quick assistance. A smaller number of critical reviews report issues such as price increases, errors, and significant problems with bookings and refunds. The overall experience is perceived as very positive due to the high quality of support, although a few negative experiences have been documented.
What customers love
- Helpful staff
- Quick responses
- Professional service
- Efficient support
- Great service
Common concerns
- Price increase
- Wrong details
- Poor experience
- Scam allegations
- Refund issues
Last updated 2 weeks ago
A
Ak Khan
Please improve your website and information provided once upon booking a flight Your website app is very confusing and there is not enough info how to add checked bags seats upgrade your flight etc As I am moving to Canada to add more checked bags is a must but spend 1 day full stress trying to get information about the flight On a positive note your customer service assistant Irina tried to do her best to help me out Unfortunately when she tried to add checked bags to my booking she said that there s a technical issue with your website and I need to purchase my bags upon check in To wait full week before trying to move my life on the other half of the world couldn t be more stressful
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