Trhayes Reviews

Name: Trhayes
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 4.78

Home - TR Hayes Furniture Bath

All

trhayes.co.ukVisit Official Website

4.78

18 reviews

Excellent Rating

Based on authentic user experiences

Rated 4.78 out of 5 by 18 Happy Customers

6777 reviews

N/A

8 months ago

After sales nightmare

Bought a sofa which was delivered unwrapped not as they advertise white glove service unwrapped in the room of choice It was badly scuffed and scratched Reported this immediately with photos After two weeks and several emails to customer service I was told a technician would call to arrange inspection Waited again no call after three weeks went back to the store and was told by customer service no inspection had been arranged yet and told again technician would call to arrange inspection Being apparently left in a black hole I was not happy to leave on another potential empty promise and asked why pass issues over to the manufacturer when item was supplied from Hayes stock in their warehouse It made no sense as it was clearly damaged by being unprotected during transit during delivery from their warehouse Then to my utter shock I was told the Stain Guard I had paid extra for was not a protective treatment but only an insurance policy This was never explained at time of purchase It s deceptive miss-selling of them to ask if you want stain guard without explaining it s not a product to protect from stains I would not have paid for it if I had been told it s an insurance policy I was totally misled into that purchase When I questioned this further with a salesperson I was treated appallingly by that staff member who waved a leaflet in my face and tried to place the onus on me by criticising me for not having read it before buying When I pointed out I was never shown or given a leaflet on any insurance policy at any time before or after purchase he was extremely rude and just blew noises through his mouth and walked off Utterly disgraceful way to treat a customer Got a call later promising a replacement item in 10 weeks It will have taken best part of three months by that time to resolve this Whole experience utterly disappointing and has taken any joy out of having new furniture

Martin Fawkes

What a lovely company to deal with

What a lovely company to deal with The customer support is excellent and the staff are very friendly and approachable in store M Fawkes

Alexander Kirk

A pleasant experience from start to

A pleasant experience from start to finish The store is welcoming with an abundance of stock to view and courteous staff Steve and Tony the delivery men were bright cheery and helpful

chris hanney

New furniture

Ordered two seater sofa and reclining chair with foot stool very pleased with both Delivered on day that was arranged The two delivery guys were very professional So very pleased with T R Hayes would use them again

John Dennaford

Stressless Stress Eased by TR Hayes

We bought beautiful leather Aura Stressless chairs in 2018 from TR Hayes and received excellent customer service throughout the sale Unfortunately this particular model suffers from a squeaking rocker mechanism that has needed replacing several times TR Hayes has been brilliant in getting repairs done under warranty most recently by their expert fitter Sam Thank you to a 5-star company

Catherine Slade

Excellent service

We were very pleased with the service we received when we purchased our 3-piece suite Clare sales person was very knowledgeable and helpful The delivery men Sam Stu and Frank were friendly efficient and very patient our house has lots of steps and stairs

Jonelle Daniels

Excellent customer service

Excellent customer service at all stages The delivery drivers Paul and Frank were great and removed an extremely heavy mattress without complaint Thank you

Daine Hancock

We just love this company

Thank you for the great service as always sofa was delivered by Kris and Jesse who couldn t do enough so a huge thank you to them and Alan and Bruce sales team were there to assist every step of the way other companies could learn a lot from your team well done all