Based on authentic user experiences
Marisha
6731 reviews
N/A
11 months ago
Lack of responsible record keeping
Placed my order initially for the bag then upgraded to the bag with wheels My card was charged twice due to me upgrading totally good I was so excited to get my bag with wheels for an upcoming trip It s been TWO weeks the bag still has not shipped- they said they are waiting for my second payment charge confirmed with my bank they received BOTH charges This is unacceptable having to wait 2weeks for a product to even ship the miscommunication on payment I m just going to contact my bank again have them cancel refund I m bummed as I was really looking forward to packing using this bag for my trip to Europe in a couple weeks
kamilka
6731 reviews
N/A
11 months ago
This is a proper scam
This is a proper scam i e a front to sell you cheap Chinese stuff from Aliexpress at 10x the price They won t actually return you any money at best they will give you a store credit no thanks I don t need anything from them or force you to not do a return by making you send it to a remote location so you pay basically its price for shipping I m better off donating this bag than sending it for a refund
Esther
6731 reviews
N/A
11 months ago
Order never arived still waiting on support
I ordered a Venus Travel Bag at the end of August with an expected delivery date of September 2 However the package never arrived I thought maybe there was a delay so I waited and even went on vacation but we had someone at the house for our cats so we would have known if a delivery had come Still nothing arrived I reached out to customer service in early October to request a refund They responded saying they would look into it but I haven t received any follow-up since then I even sent a reminder last week but still no response I m really hoping to receive either the bag or my money back soon
