Tuincentrum Reviews

Good day to you stranger Here is a little story about my interaction with Tuincentrum nl Hope it will be useful to ye Act 1On one fine evening in the midst of July I suddenly had an urge to have a bunch of plants on my balcony So I have rushed to the Interwebs and stumbled upon the Tuincenter They looked like a respectable establishment And they had Saturday delivery service what a joy for a full-time worker like myself With no further ado I have made my order and scheduled it to the next Saturday Act 2Come next Saturday I free up my day decline all appointments and place myself on a sofa to wait for my precious plants to arrive By 4 o clock afternoon I start to have my doubts A quick call by the means of telephone has solved my doubts You see the plants arrived damaged they said We could not ship them this way so we rescheduled the delivery for Tuesday What an unfortunate accident However accidents happen right Only I wish I was notified earlier Having supressed my annoyance I have rescheduled the delivery to the next Saturday After all I still have to work for the man Act 3Come August a wonderful warm mounth And with it come the next Friday And with it come the email to my mailbox Due to extreme crowds your order is delayed We expect to be able to deliver your order within 1 to 3 working days So I use all my artistic skill and fancy words to compose a suitable response 1 to 3 days is not an option I write I work these days I remind I requested a delivery to a given day for a reason Finally I give them a new date at the end of the month Why the end of the month you might ask You see my gracious reader August has tempted me to go to places far away looking to relieve my withered soul from its worries and troubles A fine process dubbed vacation But more of that some other time Act 4 a short one Tuincentrum has sent me yet another email notifying me that they have rescheduled the delivery of my long-suffering plants to the date of my vacation Having no faith remaining in humanity anymore I refrained from any further explanation and simply repeated my earlier request for a date Act 5 Come September More than a month has passed from my original order The other plants on my balcony started to turn red and yellow and brown The nature turns quiet preparing for the inevitable march of Autumn But wait what is this sound This is ringing of my mobile telephone It s tuincentrum employee telling me that once again they cannot deliver my order on an agreed date Void of all hope I request a cancellation of the order The employee on the other end of the line seems relieved The first leaf falls from its mother tree and softly touches the ground Act 6End of September approaches The flora specimen I desired for so long have long been aquired elsewhere However one thing seems missing It is a refund on my bank account Restless I once again compose the mail to Tuincentrum this refund will be completed by the end of this week they reply Somehow I am not relieved Act 7 and the last one Come October I think you can agree with me my dear reader that past October has been the nicest and the mellowest in the last couple of years There is just one thing that keeps me unsatisfied You got it - my refund has not arrived yet My last electronic letter to Tuincentrum remains unanswered I do not want this ridiculously long interaction to burden me anymore I open a case on PayPal Within a couple of weeks my money is reimbursed The whole story lasted for a whole quarter year So what does this little story teach us 1 Do not rely on Tuincentrum s saturday delivery offer 2 In fact do not rely on Tuincentrum delivering on an agreed date at all 3 Always pay by PayPal in case you want your money back Thank you for you attention my dear reader May your journeys be safe and your shopping pleasurable

Disappointing I have received plants which I am not sure they will grow

Exactly like others are saying here 2 weeks delay excuses no actions no timelines Fraud

Order TC-078701The worst experience I ve had with this store I was in search of the Spathiphyllum Sensation and found it here at a reasonable price 15 euros for the plant 40-60cm In addition to the plant I ordered several types of fertilizer Preparation of the order took almost a week Thanks to postnl my order was in road 24h Opening the box I just could not speak The plant was lying like a rag among other objects Without any packaging Completely crushed And to my great regret this plant is not a Spathiphyllum Sensation The plant has a minimum size of 40cm with the pot This is the usual overpriced spathiphyllum which is sold at every corner In addition they made a mistake with packaging with fertilizer Instead of 5kg of cow dung for my fruit bushes I received 5 kg of fertilizer for a decorative garden which I absolutely do not need I wrote the complaint by e-mail but as with other clients I did not receive any reply If I return the goods I will simply lose my money Vicious circle Do not order more in this store

Ordered 9 plants 7 were dead on arrival Delivery time was changed no reply to phone calls or emails Do not buy from this company

A must to avoidPlants of miserable quality useless Packing worse than inadequateDelivery more than a week later than promised

I ordered x2 large lavenders 20-40cm 20 euros each x2 1 meter jasmines pots and soil from this company I didn t receive any delivery notice for 2 weeks so I started sending emails asking when I would know about delivery I just received a standard email back after a week saying the were busy because of the pandemic and that I would have them soon After 4 weeks I sent another email - same response After 5 week I sent an email asking for my money back - but I just got the same response saying that they were busy and that I would soon be informed of delivery they ignored my refund request I sent another email asking directly for a refund again and got no response Then a couple of days later my products arrived 2 half dead lavenders 15cm talk - one stem on one of them 40cm tall two 80cm tall half dead jasmines The lavenders are so pathetic they would cost a couple of euros in a supermarket - my husband whose parents own a garden centre in the UK was livid Calls these people thieves

Do not buy ANYTHING here Probably you will wait for the delivery until next summer I ordered several things and on the website there was information that my order will be delivered on the 9th of April On the 8th of April I received an email that they are very busy at the moment and they will let me know when they will be able to deliver it amazing yeah Since that time I did not hear anything about it I tried to call them but they just say oh we do not know when we will get all the parts of your order but we will let you know Week passed I m going to get my money back but I m not even sure anymore that it is possible It seems that this company can not be trusted and they definitely do not deserve your money

Not as expected flowers did not have the expected dimensions ordered 9 plants only 2 were as expected For those prices I could taken better plants flowers at the corner of the street I just hoped something better from Holland

Do not trade with this company They deliver dead and sick plants and virtually give you the middle finger when you contact them about it Avoid avoid avoid Hopefully this company won t exist in a few months