U-buy Reviews

This company is a joke Ive tried multiple times contacting UbuyNZ via phone and emails no response at all even the hold time is a joke I waited 45 mins got to 1 min then ended going back upto 45 min wait what the hell not good I am seeking legal advise and be going to disputes tribunial to file a court proceedings to get my money back so I advise anyone don t use this SCAMMING COMPANY

Absolute joke I ordered a tv from them that never came Well after 10 payments I waited and waited nothing after countless calls and emails to them I got frustrated and canceled the order and am still waiting for a refund 5 months later Complete fuckwits Useless do not bother with them

30 working days notice concerning my refund As of 14 Febuary my refund should be in my account Just received email stating it will not happen until 2 weeks time This hole process dealing with this company has left me frustrated Angry stressed I m out of pocket and my struggle is real dealing with these people Is just one bull crap over another Who helps us when we have agreed to there terms and it s fine for them to let us down They need to answer to us people they letting down

Weirdly you can t give zero stars Interesting that scores of 3 stars or more get a reply Scores of 1 star don t get a reply Surely if you really cared about your customers those are to ones you should reply to The whole process was a scam I purchased an item that I knew was also on eBay thinking it would be purchased from eBay and sent to me How naive was I The item was never going to be bought Ubuy took my money told me the order could not be filled and eventually refunded my well most of them some were lost in exchange rates The next day my product appeared for sale on Ubuy again even though they knew it could not be fulfilled The product was used which I knew but had a blemish which made it unique world wide I wonder if the real owner knew his item was for sale on Ubuy I very much doubt it If you do this enough times the interest accrued between me paying for the item and getting my partial refund adds up to millions And that is the scam Some would call it interest fraud Don t indulge these scammers

The worst bunch of thieves I have ever dealt with I ordered stuff with the hope that it would arrive for Xmas and when it didn t I cancelled the order Two months down the track I am still waiting for my refund which is over 1000 and they don t answer the phone or return your calls Absolutely disgusting and I want my money back immediately

Still haven t received my money which was 27th February Sickening company Now March no date they text me and more apologies U buy But will not speak to me on the phone

Refund was guaranteed to be in my bank account within 30 business working days from the 19 01 2024 Called up 2 days ago to make sure I will receive this within the next 2 days to which they agreed Rang today to be told that we will have to wait up to 4 week from a lovely customer service team representative because the accounts manager Stephen didn t want to talk on the phone and because of this I will be taking this to the Disputes Court with them paying the legal fees Definitely will be telling all my friends and families to not use Ubuy If you are having difficulties with your refund I suggest doing the same

I will never ever sign up for anything more from this company they are dishonest and there customer service is the worst I have ever known if you re lucky enough to talk to somebody

First signed up and started payments back in November I waited months to receive my tv even after the initial 8 payments and still never received anything I called every single week to get updates only to be met with more excuses and no results I ve since cancelled my order and asked for my money back Yet to get it back though

Today is the 20th of March and I still haven t received my money into my account Spoke to them again and Manger of ubuy told stuff my refund would be paid in a day or two If not same story 2 weeks away Have finally got appointment with a lawyer through citizen advice services As I don t have money to afford a lawyer On Thursday U buy eat