Ubervape Reviews

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ubervape.co.uk
3.55
69 reviews
Great Rating
Based on 69 user experiences

Rated 3.55 out of 5 by 69 Happy Customers

58%
4.3%
1.4%
7.2%
29%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 69 reviews

The majority of reviews describe Ubervape positively, highlighting fast delivery, competitive prices, and good product quality. A smaller set of reviews report significant problems, including missing items, poor customer service, and receiving incorrect or faulty products. Overall, the experience is mixed, with many customers reporting reliable service while others had deeply unsatisfactory interactions.

What customers love
  • Fast delivery
  • Competitive prices
  • Great product quality
  • Helpful service
  • Easy ordering
Common concerns
  • Slow customer service
  • Missing items
  • Faulty products
  • Poor communication
  • Expensive shipping

Last updated 2 weeks ago

S

6 days ago I ordered a pack of coils

6 days ago I ordered a pack of coils Paid a premium for delivery as they were listed as in stock and I wanted them quickly 6 days later 3 days after emailing to find out why they hadn t shipped - I called to chase only to be told ah smok haven t released any more stock into the UK yet we re waiting on their shipment Right so why list them as in stock Because we were expecting them No you list items in stock when they re in stock Waste of time and money due to lying dishonest and dare I say intentionally misleading stock levels If you can t trust their stock levels to be true obviously stocking discrepancies aside how can you trust anything else Avoid imo
C

Terrible customer service and online shopping experience

No chanses to receive any answer throught gmail Wrote them about 4-5 emails and still theres no any answers Very poor customer service I did express delivery and received my parcel only after 7 days It was my first online shopping experience and definitely the worst
R

Disappointed

I have never had an issue before however I placed an order on the 12th June still not received place a top up order on the 14th and received it 2 days later Still waiting for the order placed on the 12th When I rang today they stated I have to wait until the 26th for it to be officially lost Ridiculous
M

Used to be decent - not anymore

Used Ubervape for a long time but lately it keeps letting me down - Dispatch is slow- Support replies are slow- Many products out of stock- Partial orders being shipped with missing items and them it takes ages for the remaining items to be sent Sometimes after 2 weeks the order is still not fulfilled
C

Order arrived quickly but customer service is lacking

Bit of a shame really I ordered some coils and vape juice from Uber Vape recently Good prices The delivery arrived nice a quickly too which was good Unfortunately they included another customers order print off in my parcel So I had the other persons name address email and phone number I know it isn t bank details but still not great I emailed to let them know They ignored the email I messaged again and got a bit of a flippant reply Didn t really seem bothered just asked me to throw it away If that s how they handle customer data I doubt I ll be using them again

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