Understance Reviews

Deceitful and dishonest

I ordered 4 bras from Understance all in a 36G A couple days after I ordered them I received an updated return policy email I thought that was odd but paid it no mind It took awhile for my purchase to arrive compared to other companies I ve ordered from But they are supposedly based out of Canada so I assumed that s what caused the delay All 4 bras were too small in the cup so I thought I could just exchange them Unfortunately the only option I was given online was a return I started the process and was emailed a return shipping label from Understance I waited 10 days with no response from the company I tried calling customer service using the number on their website during the hours of operation listed I was greeted by a prerecorded message saying someone would return my call when they were back in the office However none of my contact information was retrieved So I emailed support for an update about my return I was told that it was shipped to their US warehouse but that facility wasn t set up to inspect returns So they mailed it to the Canadian warehouse and that could take 2-3 WEEKS to arrive In the meantime I started searching for reviews from other consumers to see if this was a common procedure Understance has disabled Google reviews which was suspicious and when I saw that 60 of their reviews on Trustpilot were 1 star I knew that something was amiss So far I still have not received a refund or an exchange for the 162 40 I spent on 4 bras When I tried to share my experience on their social media platform my comments were blocked So much for transparency My next step is to contact the Better Business Bureau and whatever government agencies are used in Canada to monitor corupt companies in that country My advice to anyone considering purchasing products from Understance is BUYER BEWARE This company is deceitful and dishonest

Ripped bra - no refund

I ordered 3 bras Kept two of them in retrospect should have only kept one as the quality of the second one is garbage and returned one The one I returned was shipped to me with a BROKEN STRAP I noted that was the reason for the return and shipped it back to them I got an email stating that I would not receive a refund because I returned it in not saleable condition Responses from me have gone unanswered Never in my life have I ever experineced something like this from a company STEER CLEAR OF THEM

Buyer beware

BEWARE I purchased a bra from this company and it didn t fit I could not even get it fully on I put it back in the tissue and box it came in and sent it back Received an email shortly after that advising that there would be no refund as the bra had some kind of black stain on it This bra had had contact with my body for maybe 30 seconds It was sent back exactly as I had received it They offered store credit in return This is a complete fabrication on the part of this company Please beware if you are purchasing from here There are plenty of other companies out there that offer amazing service Freshpair and Knix for example I should have stayed with these companies that offer incredible service and products and don t accuse a customer of this garbage

Refund scam

I can t remember the last time I reviewed a company but I can t remember the last time I had such a terrible experience I wish I had read the reviews here about their return scam before purchasing since I guess what happened to me is pretty common I returned three bras and they claimed deodorant damage to 1 of them which there was not I wore them each for less than 30 seconds as they did NOT fit and I tried them on right after showering while I wasn t even wearing deodorant and refused to refund any of them offering store credit instead Which makes no sense even if there WAS damage to 1 which there wasn t how does that impact the other 2 I filed a complaint with Consumer Protection Ontario because this is crazy that they are getting away with this

Irregular concerning business practice

I submitted an order for three bras two days ago for 124 00 Understance com cancelled citing fraud incorrect zip code I responded confirming correct information Understance noticed they issued a refund yesterday morning not true A rep called this morning Politely stated Understance was unable to reinstate my order or confirm a refund This company comfort level in their failure to perform is Very disappointing

Ordered several bras

Ordered several bras Three didn t fit and returned Only getting refund two Customer service says one was stained and will not give me a refund There was no stain Would never shop here again Not an honest company

I wanted to buy some cotton bras for a

I wanted to buy some cotton bras for a trip to an area with hot weather I ordered two cotton bras and when they arrived they were a different design and were clearly not cotton I had received an acknowledgement of the order from the company that clearly stated that I had ordered cotton bras but when I wrote to ask what happened to my order they simply said that sometimes their descriptions didn t match the tags on the garment and they couldn t help me

Do Not Buy

I wish I would have read the reviews before buying What a waist of funds And returning items were NOT easy Nor getting a refund It has been 3 weeks and I still do not have my refund DO NOT PURCHASE FROM THIS COMPANY