Upakweship Reviews

Terrible service

Terrible service it s taken twice as long to get to UK as they said it would and was then delivered to completely the wrong address and wrong person No idea when or if I am going to get our crate Do not use this company People on the phone have no idea who is delivering it so they have no control or idea what is going on

No communication from Upakweship

Shipping from Canada to Europe estimated time was 6-8 weeks It has been already 8 weeks and for the past 3 weeks our coordinator Kris has been ignoring our emails without providing any update and we have no idea where our shipment is at

Absolutely awful I dealt with the East

Absolutely awful I dealt with the East coast office Devin Nouin he was unresponsive unhelpful and its basically an untrustworthy company If you are shipping somethinig you don t care about use them otherwise I d look elsewhere

Bad communication from the start

I had high hopes for using upakweship for our international move from Canada I requested a quote on October 14 and after various follow up emails to Devin asking where our quote is we have STILL not received it They claim it is due to needing to obtain trucking and shipping rates and port congestion in a templated email but other companies have been able to provide a quote in one or two days Very frustrated at the lack of information after nearly a month and an indicated short timeline to move out of our home Would not use them after this experience

Terrible Customer Service and Communication

They shipped our products from Europe back to the US and it took over 9 months They said it was due to a global situation they had no control over but their communication was terrible and they offered no compensation for being without our goods for 9 months We had to buy replacements for many of our thing Some delay is understandable but 9 months for what should be a 30 day transit time You have zero protection or recourse with this company they just blamed acts of god and nothing they could do I would have been OK if they communicated better or did anything to help make the experience better but they did not I would be wary of working with UPAKWeShip if you need what you re shipping in a reasonable amount of time and with any certainty

DO NOT USE THIS COMPANY IF YOU WANT

DO NOT USE THIS COMPANY IF YOU WANT YOUR SHIPMENT TO ARRIVE ON TIME AND IN GOOD CONDITION My wife and I moved to Canada from Sweden and used UPakWeShip EU to send a crate of our home goods to Canada Originally we were promised a 6-8 week delivery time after they had already sent us the pallet for packing everything late in reality it took over 6 months to receive after being delayed at the dock in Europe with no explanation on why our shipment has not left on the dates or boat they had first told us it would be on Unless we repeatedly sent emails asking for update there was no communication on their end Just us hoping our stuff would arrive one day Finally on the day the shipment did arrive it was given to us in pieces rather than the pallet we had originally packed it in Again no explanation for who had taken our stuff out of the pallet or even letting us know our stuff would be delivered this way This company has been terrible to work with causing us months of headaches and providing little to no communication or updates to their customers For the money you will be spending with them you really think they would do a better job of first knowing where your stuff is and secondly providing actual service to their customers Do yourself and your shipment a favour and use another company

We booked their Ucrate 50 from Sweden

We booked their Ucrate 50 from Sweden to North Carolina it took 9 weeks from door to door and everything was in great condition when it arrived communication was as it should be and i was infomed of the collection and delivery dates in advance

Efficient professional service for shipping personal items internationally

I would like to congratulate the team for the wonderful job in getting our 2 U crates 100 from Florida to Italy so efficiently They arrived in just under 7 weeks from the date of pick-up I found everyone I dealt with very helpful professional and quick to respond Alicia was a wonderful help as I had many questions before placing the order Every question was answered within the day or by early the next day and her advice was spot on The process of shipping a crate is extremely well-documented and easy to follow The crate packs arrived at our house in Florida within a few days ahead of schedule and we liked the quality of the materials We were kept informed at every step of the way Pick-up and delivery to the port in the USA and then the subsequent shipping to Europe happened like clockwork I dealt with James initially in the European team who was very helpful Then I was in touch with Elda whose efficiency nice manner and quickness to respond was top level We felt that we were in very good hands throughout the process and the smooth passage through customs confirmed their professionalism Our crates arrived in good shape they looked like new and not one thing was broken nor scratched we had boxes of glasses furniture and crockery packed in there All in all this is a great service great price and run by a very professional and competent team I would not hesitate to use this service again thank you Note it is important to make sure the crate is packed well following the instructions We opted to tie everything with extra straps and shrink wrapped it all before placing the crate around the contents although this was not required in the instructions

I moved from Ireland to New York with

I moved from Ireland to New York with them it was a very good experience indeed I would recommend them to anybody wanting to move