Viners Reviews

Bought a 5 piece knife set

Bought a 5 piece knife set Two have now broken The quality is atrocious One of them the blade come clean out the handle and it could be clearly seen that there is hardly any bond between the two - maybe 3-4mm at best The second knife the tip has snapped off Both are now in the bin and will be closely followed by the other three shortly For less than 6 months old this clearly a poor manufacturer of knives so would advise you steer clear

Awful Very Disappointing

Purchased some Viners Studio cutlery 3 packs of four place settings so spent over 150 and the knives have rusted and pitted badly Contacted Viners and they said I must go to place of purchase They said contact Viners and that without the packaging I had the receipt they couldn t help Viners didn t reply to May last two e mails so looks like I m stuck with them I have some vintage Viners same design but from the seventies and these are perfect Viners quality and customer service is very poor Sadly when I first bought the cutlery I gave it a good review Should have waited

Viners used to be synonymous with quality but not so now

Bought Viners cutlery but developed rust spots within 1 month Sent photos to customer service rang twice no useful response Avoid

I purchased a set of knives in a block

I purchased a set of knives in a block A year later the small knife came out of the handle About a month later whilst chopping potatoes the blade came out of the handle and just missed my wrist I complained last November they asked for photos of broken knives which I sent Did not have any response I then phoned the complaints procedure and she said she would send my e-mail and photo to the right department To date haven t had any response These knives are DANGEROUS and something should be done about them I have been married almost 60 years and have never had this problem with any knife cheap or expensive I was very lucky that the blade didn t cut my wrist this whole experience completely shook me being nearly 80 years old IRENE LOCKYER

Bad product worse customer service

I bought a multi coloured chopping board and knife set Before even using one of the boards it cracked all the way down I emailed the company no response I had to email a second time for them to respond They asked me what email I used for my warranty I wasn t asked to sign up for any kind of warranty when I bought them at all Emailed back and haven t had a response back yet two months ago Avoid this company spend a little extra and get something of good quality and whose customer service cares about people

Unhelpful response from manufacturer

Items in package not correct Company notified and refused to address the matter and suggested I return item at purchase point The individual items were not as specified on the packaging The seller had nothing to do with this problem

Most disappointing company of 2022

Most disappointing company of 2022 We have some old Viners 1810 cutlery and it is fantastic we ve had it 5 years it s both stylish and still in great nick We bought a new home a short while ago and finally pulled the trigger on some more cutlery we made the mistake of buying Viners again They no longer make quality 1810 cutlery do NOT purchase Within 2 months our new Chelsea range of tableware is so pitted and rusted we ve just thrown it out This company used to make brilliant stuff we ve still got some but now they are just milking the brand charging the same price until there is nothing left to milk Cow s dead people time to move on When shopping for cutlery always look for something marked 1810 for good quality

What happened to the Viners quality of old

Purchased a Viners cutlery set and after a month the knives started showing signs if rust and pitting I had to jump through hoops to prove the issue and purchase and the knives were replaced A couple of months on and these knives are showing signs of rust and pitting Viners were once considered a quality supplier so I don t know what has gone wrong with their quality I wonder if they are manufactured in China with Chinese quality inspections Needless to say I won t be purchasing Viners again Such a shame