Cutleryandmore Reviews

Very very very shady company

After placing a 370 order on the website of this company by the way their checkout pages look like sites I was building in the mid 1990s I was contacted by a customer service representative to be told that they could not verify my billing address Do what The credit card that I used is a Capital One Mastercard Elite with a lot of digits in its limit Not longer after the same CSR called me and I confirmed that all the information they had on file was both legit and accurate but 6 hours later I received another email to be told that they still cannot process my transaction Because I am a friendly and helpful person I sent them a screenshot of my bank account showing that Capital One had already processed the payment and asked the CSR to speak with someone else who is more knowledgeable about these kind of transactions I have 10 years of corporate banking and 5 years of data privacy fraud detection IT security experience and here comes the second suprise I was invited to pay through PayPal Do what Again At least I was not asked to pay through Western Union to a Nigerian prince But how about me speaking with another person in the company Well that was another roadblock because apparently there s no one else in the entire company willing to have a conversation and review documentation Needless to say that I would rather shop anywhere else Like I said I work in data privacy and internet security and these are HUGE red flags Good luck getting a lifetime warranty from such a company and hoping that the high end products that they sell are legitimate

Quality Control Issues and Customer Service Issue

Purchased and was sent German knives on two occasions total of four and all had imperfections clearly on the knife Second agent was argumentative in their reply denying imperfection even though photo clearly showed that part of the writing was missing from the knife imprint the manufacturer s provided cover for tip was missing and box was quite shopworn The other knife had clear defects on the handle

Horrible customer service

Long time customer who just ordered 2 All Clad D5 stainless steel pans for well over 200 Paid more for package damage item vs secon The 12 inch pan I received had a very noticeable chip on inside of pan Sent pictures to customer service as instructed only to be told packaging damage does not mean item will not be damaged What Why did I pay more money for package damage vs second quality They had no answer but would not exchange this pan only a return This was a shower gift for my niece I ordered this on 4 21 and it is now 5 5 Shipping was slow I am a loyal customer Buyer beware

Streamlined Online Retailer

Streamline website which is quick and easy to use good prices quick shipping excellent stock - I can t think of anything bad about the folks over at Cutlery and More

Awesome service and the best selection of knives

I purchased several times from Cutlery and More They have the best selection of high end knives and cookware from known makers such as Wusthof Zwilling J A Henckels Global Shun Tojiro All-Clad Le Creuset Staub plus a ton of great values from not so well known but equally as good quality names Their customer service is superb -- both over the phone by email They are responsive and the one time I had to return an item they provided me with a prepaid return label and issued a refund the day they got it back at their warehouse Outstanding packaging and all around company Do not hesitate to buy from Cutlery and More

I have recently discovered

I have recently discovered cutleryandmore Their selection is fantastic and they have sales on a regular basis Over the course of 10 days I made several orders and accessed their returns department in that time Easy and free returns with courteous customer service One interesting point about this online retailer no online account creation You make your orders new each time It s easy with Google or other browser auto-fill for inputting information Track your orders and returns with the emails you receive from them no problem Fast UPS shipping and fast answers to questions about specific products Hooked

I had placed multiple orders with

I had placed multiple orders with Cutlery and More and always impressed with the selection and sale prices I bought Enso Miyabi Zenmai and some sharpening accessories from them BTW I also bought demeyere cookware from Cutlery when it was on sale Always quick ship and best prices anywhere My goto site for high quality kitchenware

If there was a 10 star

If there was a 10 star I would rate it so I received a defective initial order Then I reached out to customer service who responded immediately and promptly replace the defective Dutch Oven at no cost whatsoever Now that is what you call top notch customer service They have this happy customer s business in the future for sure