Visionspaces Reviews

i have been wanting to place an order

i have been wanting to place an order for over a week now however i am feeling dubius as they do not seem to answer calls or emails could anybody enlighten me the reason why

AVOID

We found this company whilst searching for panelling for our media wall and emailed for a sample The sample came and we really liked it so ordered a couple weeks before our house was ready for the media wall to be done Delivery stated between 22nd and 28th of October after receiving no updates regarding the order by the expected delivery date we sent a few emails tried to call tried live chat on the tracking app but no response We eventually found a mobile number and attempted to contact this Whilst waiting on a response we emailed from another email looking to arrange an appointment in store we received a response to this and still no response to our enquiries regarding our order We eventually got a response and was told it would be delivered that night No delivery came We then chased again and was told it would come that night We received the delivery around 9pm that night however items were missing We were told they would be delivered the next day never came We are now chasing for these missing items We spent a significant amount of money on these products would expect better customer service It s a shame because the materials we got are really nice however the customer service lets it down big time I would avoid as the stress of chasing the materials is not worth it

Warning May be a scam

Items were due for delivery on 01 November Tried to call only to receive a message that they are too busy to answer and to send an email This is a standard message They never answer the phone The phone message advises that emails will be answered in 1-2 working days I have emailed twice without response I can now only think that this is a scam and have reported the transaction to my bank

Where do I start

Where do I start so far we have received two out of three packages a month after ordering- we re missing the unit that houses the fire Last email stated this got left in the warehouse but still no update provided as to when it will be delivered Also missing TV bracket and lights is it with the unit Who knows as you can t get in touch with anyone that will tell you would be great if we could get a reply after an order that was in excess of 1k Couriers have stated parcel not handed over and vision spaces say they have it Also all delivery info comes via courier and nothing provided from Vision Spaces in advance let s hope it turns up ey

Terrible customer service Terrible delivery service

Found this company online and was very impressed by the packages available Ordered the media wall bundle paid and then No communication at all to confirm the order was received No communication at all to update us regarding delivery dates Finally a week later than the suggested date when we placed the order we got a courier email Delivery date comes Friday 22 11 2024 and only 1 out of 3 parts of the order are delivered Emails sent voice mails left attempts to chat via web chat all hopeless Finally we got another email from the courier saying that there would be a second delivery on the Monday 25 11 2024 This was then cancelled and rescheduled for today Get home today and only part 2 delivered Still NO response to the emails voice mails attempts via Facebook to get hold of Vision Space So now we have 2 3 of a the order No installation kit no LED lights and no TV bracket Thankfully we have paid via PayPal and have raised a dispute Vision Space your customer service is poor Whatever else have common courtesy to reply to messages We have paid you good money and you have not delivered the product or a good service We have now sat and waited over a month for something we was excited about and are now beyond disappointed CONTACT US Explain what is happening PLEASE

Be careful when purchasing

Website with all panelling options looked great and was the main reason we went with Visionspaces but as soon as we ordered it has been downhill from there When we received the delivery we just had one of the multiple items delivered with no reason on where any of the other parts we ordered were It then took a further two deliveries for us to receive our full order There is no contact number as it goes to a voicemail and really screams that this is a one man band operation with absolutely no customer service My advice is to be careful when purchasing You also don t get any instructions for any of the panel kits

Exemplary Service and Craftsmanship - Highly Recommended

I recently had the pleasure of engaging the services of Vision Spaces and I am delighted to share my exceptional experience with them From the moment I contacted the company they displayed a commitment to personal service and attention to detail that truly impressed me Their workmanship was of the highest calibre and their tidy approach throughout the project was noteworthy Without hesitation I would highly recommend Vision Spaces

Media wall

Highly recommended From start to finish Vision Spaces provided an excellent service Visited the showroom and left with samples an no obligation to choose their product Once style was decided made booking for the work to be carried out It was only then I realised that they have a passion for what they do Dates agreed and timescale for completion were kept Would definately recommend Vision Spaces for anyone looking for a bespoke media wall