Voyager Reviews

It took almost 2 years

It took almost 2 years 113 emails and 3 onsite visits to finally get Voyager to acknowledge that it was settings at their end that caused the internet problems with my clients site Voyager wouldn t even offer a loyalty discount or grace me with an explanation I m absolutely disgusted by this We should have just changed ISP s at the start This is why there s no loyalty in the industry in NZ

Beware

Beware they require 30 days notice that you are leaving so don t wait until you switch over to notify them I can t see any reason why they can t just let customers go This charge is difficult to predict unless you re into reading the fine print for everything

2 weeks ago

2 weeks agoNEWDon t do business with voyager Poor communication and extortionate early termination fees There seems to be a theme in the reviews here about bad experiences with fees and invoicing I am 28 months into a 36-month term agreement With 8 Months left to run across three sites for a business I have now closed Voyager want close to 2900 in Termination Fees This is after 28 months for services I have paid for and they are no longer supplying These fees would be the same if I cancelled after 2 or 35 months Completely inflexible in looking to review this fee given the situation Looking at Spark and Vodafone they have a termination fee of 199 and 299 respectively Vs Voyagers 599 for Broadband Not sure how they justify this The ironic thing here is that I tried to support the underdog in Voyager which has come back to bite me It is better doing business with the bigger suppliers in future where fees are reasonable I understand that Fees are payable in this situation but 2900 is gouging I hope they realise that their short term opportunistic gain will be less than what they could have achieved by my continued business over the years I will be moving my other business away from them as soon as term expires and will never move any of my other businesses to Voyager I will also ensure my experience is shared with anyone I know that is looking for a communications provider

Worst Company ever warning do not sign

Worst Company ever warning do not sign up i had 5 connections with them one of them i was paying for 1000MB and was only getting 300MB so i moved all my connections to another companies and they charged me termination fees on all connections

Terrible service

Terrible service I d give no stars if I could Speed is slow and patchy I was in a lengthy 3 year contract with them DONT SIGN WIT THESE GUYS

Extremely Disappointing Service

Extremely Disappointing Service I ve been using Voyager Services for my business for one year and it has been an incredibly frustrating experience Within this time I ve faced the same recurring issue twice and each time it has taken them over a week to resolve it As a business timely resolutions are critical but Voyager consistently falls short To make matters worse replacements were not delivered on time despite assurances I initially trusted them with a 36-month plan believing it was a reliable choice for my business but it has proven to be a poor decision Even now I m still chasing them to resolve the latest issue Their customer service is the worst I ve encountered completely unhelpful and unreliable I would never recommend Voyager Services for business needs Avoid at all costs

They got stole or paid for hacked info

They got stole or paid for hacked info as my number is not public my number from somewhere on the internet Cold called me 3 rings hoping for a ring back Woman talking gibberish asking if I am happy with my insurance where I was from and if I know how much I am paying Found their number using truecaller app

Poor Internal Communication and lack of VOIP features

After using Voyager for a year my experience has been disappointing Their support team doesn t maintain conversation history well forcing me to explain my cancellation issue more than three times The service offers poor value - charging high fees for basic functionality with limited features I recommend VOIPline Telecom instead which provides more affordable options with better features PBX integrations comprehensive reporting and competent support Voyager s dashboard also appears very amateur despite the premium price tag and their contracts make it difficult to leave once you ve signed up

Most disgusting service ever received

Most disgusting service ever received while going through tough times and having services disconnected understand this unfortunate in a recession they did not consider at all to notify that all phone numbers will no longer be ours and have put them back in a pool where they were given to a competitor now thousands of dollars of our marketing material have been giving them our business and they don t give 2 hoots absolutely disgusting