Wavespas Reviews

Very helpful and speedy service

We received our hot tub quite quickly after placing the order There was a slight delay putting it up due to the weather but it s up and running now which is great We did have a query on the drain hose cap but Sam was really helpful and sent a replacement out the same day which we really appreciated

My husband loves our hot tub

My husband is a waterbaby and loves using the hot tub It helps him de-stress from his busy work day I recently bought two sets of chemicals from Wave one of which included filters for his birthday so that he could keep enjoying the tub but maintain it properly too I had heard there was a shortage of chemicals for swimming pools etc but luckily Wave had everything we needed We will continue to buy from them in future Can t fault their service so far

5 Star Company

Excellent Staff Customer Service and Company Soon as my Wave hot tub developed a fault Patrick and his team quickly resolved the issue and got me back in my hot tub Thank you much Wave Patrick and team for the 5 star service and I ll look forward to doing business again in the future

Prompt and efficient service

Bought a 4 person inflatable spa from UK Wavespa direct from the website The liner had a small split in which while frustrating was dealt with quickly and without quibble by customer services New liner was with me within 3 days inflated and working within 5 days So all well Happy in our hot tub

Misplaced information manual

Excellent customer service speedy reply info sent over immediately Request dealt with in 24 hours Thanks again to Tom Demi for their help in resolving my issue

Great online assistance

I ve been looking for a couple of Paddleboards for a while wasn t really sure what I was really looking for until I came across wavesupboards com It has some helpful information to make sure you buy the right board in the right size and after some online support via a chat session to see how big these things were packed up etc have place an order Great support so far delivery was free in mainland UK so always a bonus Update will follow when they arrive then we just need some warmer weather to give them a go

I love this spa

I love this spa It was so fast and easy to set up I have enjoyed getting into it in the evenings after a days work It is relaxing and helps with aching joints Maintenance is also quite easy The filter should be changed in accordance to manufacturer s directions I have recommended this spa to family and friends

Faulty but eventually replaced

Edit back to 5 stars after replacement was sent Although it meant we couldn t use hot tub all of the summer Order no W100527 Wave 6 person spa got a puncture after 1 use I ve reported issue back in May and since then I ve been promised I ll get a liner replacement Company keeps saying the liners are on back order however full product has been in stock the whole time In the end I ve asked for a full refund offering to send product back to which I ve been promised that I ll get a prompt delivery of liner replacement I ve been waiting for over a month since Company has clearly no intention of sending a replacement nor offering refund If they ll say on here to email customer services they re just making themselves look good I ve been emailing for 6 months already with no action taken I really regret ordering from Wave Spas I wish I ve ordered from a reputable store We re left with product which we are unable to use Don t order don t recommend I do many online orders this company has been by far the worse Edit following my review Wave Spas has sent me a replacement very promptly and I am now a happy customer Thank you

Inflatable 4 6 person hot tub lid

i purchased this hot tub inflatable hot tub lid from waves Amazon store on 6th of may 2023 arrived on the 9th quick delivery considering bank holliday weekend and just pumped it up its made of quality material i would recommend this lid first class