Wetsuitcentre Reviews

This company is advertising wetsuits at a discount but when you go to their website they CHANGE the price - you can SEE it change - this is scam behaviour and must be illegal

I ordered an item and they emailed saying that it was out of stock and then I ordered a different item with the discount they offered and that too was out of stock Even though both went through as in stock

This company have a terrible 3rd rate after sales service and will deny you any help so hope your item is as they say in the first place I asked for advice and was given wrong and bad advice which resulted in me buying a Surfboard that isn t fit for what I need The fins on the board are also wrongly placed and not symmetrical Avoid this company at all costs there are far better surfing company s out there My next move is small claims court and reporting to Trading Standards they are that bad They offered me a 100 board for a 210 board that had been in the sea for 30 mins and most of that time was just floating there not being used and wasn t used to pop up as they stated I am a complete beginner of 64 with bad knees and needed a decent sized platform so I could learn a 3 stage pop up like the board I used in the Surfing school all explained but they encouraged me to buy something not fit for my needs I made a fair offer for a swap and they insulted me with an offer of a swap of a 100 for 210 Lets not forget the board is also not build properly and has wrongly placed fins this has been proved with photos yet still they wont help unless it is a pittance that they offer AVOID this lot at all costs or suffer losing lots of money

Well I am still waiting to receive my purchase The estimated delivery was 4-6 days that was Friday 7th October at the latest Still have received nothing on the 12th October

Hello My name is Anat Ben Naim I m from Israel On the 23rd of October I have ordered a wetsuit on the website An O Neill Hyperfreak 5 4 mm chest zip And paid 291 63 Order no 1045192024Later on you have sent me a letter saying due to delivery problems you re having to cancel my order You wrote I ll get my money back within 1-3 working days but I haven t got it since Could you please check Thank you Anat

I completed an order which was for a friend s birthday present only to be emailed 3 days later that this item was not in stock and would I like to choose something else I quickly did choose and again completed the order but was emailed again 3 days later to say there had been a fault and you did not have my item in stock It was then too late for my friend s birthday and I had to go out specially to buy her a present Very disappointed with the service I received

Still not received item I have tried to call company on both numbers on the website- just rings through I email and was told twice I should receive it in next day of so But still I have not received the item and no further updates on when it may arrive We are now well outside the promised 3-5 working day delivery

Drove 90 minutes each way to the warehouse so I could see try on and get a correctly fitted impact jacket The website says Today we are one of the largest suppliers of wetsuits in Europe Why not visit us at our wetsuit warehouse to try the products and make a purchase so I did Got there and they actually have nothing in stock The girl said they just get the stuff drop shipped by the wholesaler after people order online After the long drive down I asked to use the loo was told that they wouldn t let customers use it I explained I was real desperate as I had just had kidney stone surgery and without it would need to go round the side of the building Still no luck so I had no choice but to urinate on the back of their building like some kind of animal thanks guys Waste of 30 in fuel 3 hours of my life and publicly humiliated The only saving grace was the fact there were no doggers in the car park I guess

Not a good experience so far placed a order on 2nd June 2023 told expect delivery in 4-6 working days Have still not received my order 9 days later have been unable to contact anyone by phone no answer phone message service no emails sent with new time delivery can be expected

The website errored on transaction on the 15th of may but the payment was taken I did not get a confirmation email but I rang up and the sales assistant manually sent the confirmation He assured me that the order was received on his end and it would be sent out I emailed for an update on the 20th may and was informed that the order was not sent out and the wetsuit I wanted was out of stock now Then I rang up and agreed on a replacement based on sizing that I gave I finally received the order on the 24th but the size is wrong so had to return it at cost to myself