Whistl Reviews

Whistl | UK's Leading Logistics Company

whistl.co.uk

3.63

129 reviews

Great Rating

Based on 129 user experiences

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AI Review Summary Based on 129 reviews

Whistl receives largely positive feedback for service quality, account management, and reliability, with long-term business relationships cited across many reviews. Some recurring complaints focus on delivery timeliness, tracking accuracy, and late handovers, particularly for certain parcels and third-party sellers. Overall, customers highlight professionalism, responsiveness, and cost-effectiveness, while a minority note delays, lost updates, or problematic collections.

What customers love

Excellent account management
Great service
Professional support
Competitive pricing

Common concerns

Poor tracking
Slow collection
Extra charges

Last updated 1 month ago

Sajid Majid

2 years ago

- Service from Whistl has been great

- Service from Whistl has been great special thanks to Lauren and Alan - Both always go the extra mile to resolve any issues even out of office hours - Fantastic relationship with Lauren always willing to listen take on feedback and help our business grow and make things more efficient Especially for arranging additional collection when needed and helping us to continue operating our business during lockdown - Look forward to continuing working with Whistl and hope to increase parcel volumes

Sarah

2 years ago

Brilliant communication and customer

Brilliant communication and customer service Whistl are not always the most economical DSA supplier but price is not always the most important factor when it comes to postage When you are talking about fractions of a penny per pack service should be as important if not more so and that is where Whstl Excel

Steve D

2 years ago

Very highly recommended

West Quay Ltd has been a client of Whistl for many years and for good reason Great service competitive pricing straightforward user-friendly systems clear accurate billing across all of our accounts and excellent communications at an account management technical and logistics level Very highly recommended

Liz Wale

2 years ago

We have used the company s hybrid mail

We have used the company s hybrid mail service for a number of years and found it to be a quick and efficient way to send individual letters or bulk mailings But during the pandemic it has really come into its own allowing staff to continue sending out correspondence to colleagues and students while working from home Despite the increase in volume generated by us and doubtless other users the standard of service has remained very high

Philip Griffiths

2 years ago

We have received first class support

We have received first class support and assistance from Whistl especially from Victoria McAfee Account Manager As a direct result we have moved more of our mailing campaign activity to Whistl from other carriers Price competitiveness naturally remains important to us but the service we receive also plays an integral part of that process Phil Griffiths Appreciate Group

William Gale

2 years ago

My relationship with Whistle has been

My relationship with Whistle has been brilliant through-out From the attentive and professional communication we received from Jan Crawford to the great communication from the print team Stephen Ferri Lynsey Levy Whistle have never skipped a beat and I am incredibly satisfied with the service we get

Rob Biddiss

2 years ago

Have used Whistl for a number of years

Have used Whistl for a number of years now they distribute magazines to our subscribers and have always had a very good service Our contact Victoria has been our contact for a number of years now and always strives to help us with queries Would be more than happy to recommend and can safely say they are an important cog in our business wheel

Jago Durant

2 years ago

Over the years we have always had an

Over the years we have always had an good relationship with Whistl from our account manager Victoria Mcafee to our driver of many years Bryn who have always provided us with information about prices invoices the services provided to the brilliant collection service which continued through the difficult times during the pandemic Thank you

Peter

2 years ago

Whistl

I am relatively new to Whistl having worked with them for only a couple of years In that time however they have provided an excellent and cost effective service My particular requirements have been challenging but they have managed to work through them with me to provide good straightforward service and problem solving My Account Manager Luke McKenna has always managed to answer my questions and guide me wherever necessary to the best solution

Marta Wydra

2 years ago

Whistl business support at it s best

Working with Whistl now closely for last couple of years we can conclude that service provided by the company is very good We have been looked after by the customer service team when any information regarding mail platform is needed System setup overall is simple and very straight forward It has been real saver during the pandemic and we will carry on using it and building the relationship with Whistl hopefully in coming years

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Whistl Reviews

Rated 3.63 out of 5 by 129 Happy Customers

- Service from Whistl has been great

Brilliant communication and customer

Very highly recommended

We have used the company s hybrid mail

We have received first class support

My relationship with Whistle has been

Have used Whistl for a number of years

Over the years we have always had an

Whistl

Whistl business support at it s best

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