Winixamerica Reviews

Rating of 1-very poor customer service

Rating of 1-very poor customer service Purchased an air purifyier-doa Had to return it to the company for assessment or repair-that was 4 months ago Not a word from them since no replies to emails Looking at a BBB complaint

There is no warranty if there is no customer service BEWARE

I bought an Air Purifier 5500-2 that quit working during the 2-year warranty I called their customer support 877-699-4549 but after pressing 0 for customer service the phone transferred and rang for 5 minutes with no pickup during their posted available time There is no warranty if there is no customer service BEWARE

Replacement filters shouldn t cost 1 4 of the air purifier price

Winix makes a decent product but the current cost of replacement air filters is a scam Pricing a single filter replacement at 112 and then discounting it to 80 some bucks These filters are essentially made of folded paper and have a carbon pre-screen I can almost guarantee they re manufactured for under 12 bucks each Corporate greed is what dictates the insane price I seriously hope they end up in a class action lawsuit for price gouging The sales model is the same as printers and ink The unit doesn t have to sell for much profit because they make all the money on the replacement of disposables

Terrible customer service tech support

Terrible customer service tech support Paid nearly 1000 for a Winix air purifier that stopped working a few months out of warranty Winix response the warranty has expired Then they ghosted me when I messaged them twice for help on how to have it repaired

App WILL Brick your phone

WI FI enabled air purifier bricked my phone I downloaded the app and it made my phone hang randomly Then the third time it just completely crashed Nothing could turn it back on DO NOT BUY THIS PRODUCT

Customer service is a joke

Customer service is a joke The agents are rude and unprofessional Buy another brand before you are stuck having to order expensive replacement filters from these scammers

I purchased the humidifier L61 as I saw

I purchased the humidifier L61 as I saw it on the Kelly Clarkson show this is horrible alot of mold and scum build up I have to clean it every day

I have two Winix air filters

I have two Winix air filters in my home during these smoke filled days they really did the job and I am grateful I have them for a couple of years now and no problems to report Whisper quiet is a plus

Clean air

Clean air I got 5 of these from Costco to help with seasonal allergies It is incredible what a difference they make now that they are scattered throughout the house After running for a few weeks I checked the filters and to my amazement there was a thick layer of dust lint I m so happy with this purchase they make a big difference and there is little to no dust in my house now