Worlddutyfree Reviews

Cannot be trusted

Cannot be trustedThis company cannot be trusted to keep their promises Their customer service network is slow and inefficient Do not buy anything from Duty Free with the expectation of collecting it upon your return - they state they are 24hrs but they are not One of the worst examples of customer service I ever experienced Truly a shocking company that only wants your money

Avoid

I never believed that such a big company with international status serving international customers could be that poor They promise quibble free returns Yeah right Returned my product as directed never heard back from them Ever Calls voicemails emails So I paid for the product paid for the return and lost the product I have now challenged the transaction via my credit card but still haven t heard back Will never give my money to them ever again

Very poor organisation

Ordered alcohol and perfume to collect on 11th April at Heathrow terminal 5 during a flight transfer Should have been an easy experience where the items should have been ready for collection and I expected to be there for 5 minutes at most When I tried to collect I was informed that the items had been put back onto the shelves and I needed to select them When I went to pay all the items were more expensive than when I ordered them online After more than 20 minutes I left the store with all my items which had to be manually reduced at the till Almost missed my connection as a result Very stressful experience and would think twice about using this service again

Product knowledge

Was travelling to Europe Wanted to buy a travel adaptor Whomsoever I asked in the shop directed me to inmotion Although I bought it from world duty free only after searching for it myself

Dumbing down

We ve travelled on North Sea Ferries from Hull to Zeebrugge for many years I ve always relied on picking up some holiday reading in the onboard shop - not this year The World Duty Free organisation has decided there s no profit in books Shame on you

Terminal 4 Tanned foreign lady with hair in bun

Terminal 4 perfume section duty free I left the store devastated 4pm 16th of sept and I am never one to complain A tanned foreign lady with hair in a bun brown hair having a chat with a work colleague I was interested in an item and I needed to ask a question to do with duty free and how it worked the way she replied was so belittling and made me feel so stupid It s like I was interrupting a juicy conversation and I was being a nuisance I walked away about to cry I m happy I m on holidays and then there s people like that to upset you anyways I did purchase the item would expect better service 150 later

Advertised price for perfume as 20

Advertised price for perfume as 20 with 40 discount 14 57 When I i look paid receipt checked at 25 Staff member was rude and manager were accused me and changed the price tag in front of my eyes and other customer eyes wrongly quoted the law regarding wrong prices and deliberately attempted to delay my leaving to catch my flight they shouted and threatened me to leave the store as a Black British I feel proud not to be roud but respect others this are a bunch of gangsters who treated customs please be aware of this store in terminal 2 time - and begrudgingly refunded Won t be using these rip off merchants again and suggest if you do that you check your bill carefully

horrible

Dear Sir Madam I am writing to you regarding a purchase I made in London Airport My heart is bleeding that how I feel I am angry and frustrated Today I purchased an a hourglass eye shadow stick I decided that I deserve something nice as I don t usually purchase that cosmetics It s too expensive for me and I wanted to treat myself Now while flying I opened the package to find out that this has been totally damaged and probably the staff knew that but they hoped whoever purchased to don t oped it and checked And yea they sold this to me naively I have never checked it I am extremely disappointed I had a connection flight in London to Bulgaria I was flying from Edinburgh today I am not having any planned trips to return to London as my return flight is a direct flight to Edinburgh I want either full refund either replacement of my item as this is not acceptable Look forward to hearing from you Attached images Thanks Desislava Rusekova

Got a faulty product at Gatwick north

Got a faulty product at Gatwick north terminalThe customer service service is uselessWill not be purchasing again at airportAfter reading the reviews on line realised its aWaste of time dealing with World duty FreeCustomer support team and after long conversation on telephone nothing resolved