I had never experienced online customer
On the 2nd of April I purchased a bike at XXL online shop The bike was delivered to me a week after When I started to assemble it I noticed that the brake disk on the front wheel was bent which prevented the wheel from rotating After a week of e-mail negotiations I sent the wheel back to the shop for replacement More than three weeks after I sent it on the 20th of May I received the replacement wheel which had a functional brake So I assembled the bike and went for a ride After 10 minutes of riding the right pedal fell off The pedal holder s inner screw turned into metal dust I wrote to XXL support about it and then sent the bike for reclamation on the 4th of June They confirmed that they ve received it on the 12th of June and told me that the reclamation process can take up to 30 days I wrote to them a couple times after that and they didn t give any specific answer On the 12th of July they wrote that their workshop has still not answered about my reclamation and asked me to wait more I don t think it s acceptable This deal already took three and a half months and it s still not over
susan
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Very aggressive and cheap marketing
I had never experienced online customer service sooooo extremely bad before XXL se Amazing
Mr K
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Nobody has replied to my email sent
Very aggressive and cheap marketing techniques
Arianna Boccalatte
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Worst Personal ever
Nobody has replied to my email sent last week about wrong product I recieved
sda sadf
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They have the worst staffs and service
I was in XXL Bromma with my 7 yrs old daughter and she saw a ball on the floor so she told if i wanna kick the ball with her I said yes sure so we start kicking the ball not hard but really calm Suddenly out of nowhere came this woman and told is that we not allowed to play football here Wow but its a sports shop my daugther look chocked and i was chocked too How can a sport shop one cannot try to kick a ball I cant see the point here the woman shouldnt work there For that reason i wont come back again to XXL The shop need more competent personal who like sports not just to work in the shop
P Mahoney
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TERRIBLE COMPANY TERRIBLE CUSTOMER SERVICE
You can only get in touch with their online shop by email They dont have a phone number And they dont answer emails I will never again order from them Horrible experience
sara tajkos
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They sell used items
Ordered a flashlight online as a gift to my dad They sent me a used product in a damaged box Not a nice gift to give to someone Poor customer service took me 2 weeks to get a pre-written email
Artem
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Bicycle ordered was damaged
I ordered a bicycle which arrived damaged the fork was bent and therefore could not be assembled I took photos and complained said I wanted the bike for summer By then I was not told there were no more similar bikes to replace mine with In XXL website the bicycle was still being sold I sent the bike back to XXL asking to be replaced The returned bike arrived at their premises I again texted with the person behind costumer care Andreas who mentioned there was a cue and defected bike sent back had to be quarantine At this point the bicycle was still being sold on XXL website After another week and insisting about times I am told the product is sold out so I could get a refund or buy something else in XXL It really annoys me as the bike was still available then and since the product arriving defected was a damage inflected by someone else post company or XXL I feel that XXL could have reserved a similar product when I complained and sent photos of the damaged bike instead they just let time pass said I had to cue for having received a defected product and were never proactive in solving the issue as if they really don t care about costumer happiness I asked for the money back and showed urgency in getting the money back so that I can go and buy a bicycle elsewhere Today I still haven t received the 3700 SEK spent It has now been 1 month since I first tried to buy a bike from XXL
Paul McDonald
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Fast Delivery No customer Support Second hand Item sent
Fast delivery good website with easy to use account But I received a second hand repacked ray ban sunglasses The lenses are dirty and the hinge make a cracking noise So I will return my glasses to their shop Should also note that customer service do not answer to emails so buy only if there is a XXL shop around for your inquiries
Maroua
N/A
No customer service and poor product care
I ordered a pair of Oakley sunglasses XXL s e-commerce site as they were out of stock at my local store The website stated they could be ordered to be picked up from the store in 1-4 days 12 days after my order I had not received any information beyond the order confirmation I tried contact customer information twice an I received no reply all customer correspondence is email supported only I went to my local store for help and they managed to sort everything out the order had arrived but the system had failed on updating the order information However when I opened the package the box the glasses came in was crushed There was also evidence that the glasses had been previously opened by someone and used I would attach pictures if I could Ordinarily I would contact XXL again and try to rectify this However having looked at the reviews here this is obviously not uncommon The glasses are fine and defect free from what I can see from my initial inspections Given the lack of communication with XXL s online customer service team and the relatively thoughtless copy-paste style of the responses to issues raised here I ve decided not to waste any further efforts pursuing this It would only lead to future inconvenience All I can say is I cannot recommend XXL s e-commerce in any way especially for significant considered purchases I understand COVID-19 means things are more difficult at the moment Whilst the lack of correspondence could potentially be blamed on this the poor care of products and selling of tampered products cannot I will not be using XXL again
