Xxxlutz Reviews

AVOID THIS COMPANY

AVOID THIS COMPANY Terrible quality terrible customer service 500 euro solid wood desk with HUGE VISIBLE FLAWS and terrible quality 23cm black filling on top surface not just a small knot marks on black paint and water damage in all drawers Customer service were chased 3 times before they even responded and then their response was not only rude but legally incorrect stating there was no basis for complaint As a lawyer I can tell them categorically there is a basis when you advertise an item of a certain quality that is what you deliver Such a significant 23cm flaw on the most visible top surface is absolutely not acceptable quality and to even suggest that shows how little this company cares for customers quality or the law I am STILL chasing their rude and incompetant customer service for a replacement and shall be taking legal action if they don t resolve PLEASE AVOID THIS COMPANY AT ALL COSTS would recommend hoffner instead

1 day after delivery my 1600 euro couch was discounted to 999 euro No compensation

When XXLutz replies to this review they ll say sorry and ask me to send an email That s just for the show XXLutz is not going to resolve this issue as I tried already Now on to the issue at hand for more context This is likely going to happen to you as well if you come back to their store within 1 month I bought a couch for 1600 euros discounted already from 2800 euros 1 day after delivery the price was lowered by 600 euros I went to the store and asked for a solution because this heavy 600 euro discount so soon after my purchase is absurd The customer service and sales people said they cannot do anything about it They can relate but they cannot compensate The couch was difficult to assemble No holes were pre-drilled When screwing the screws in place and guessing where they should go I heard the wood crack unnaturally Some screws are stuck and are sticking out Even though I was told that installing the couch was easy it wasn t They offered 10 discount on non-sale articles But then I might end up in the same situation the item might later be heavily discounted again And 10 discount is nothing compared to missing out on a 600 euro discount Their furniture is nice and the employees are friendly when you re buying The pricing is shady When you buy something you might want to wait until it s discounted They have huge profit margins and after purchase they d rather sit on their money than do right to their customers who ve been charged too much

Pure incompetence

I had ordered a bed on 19 06 The a few days later they planned my delivery on 11 07 It was a long time but acceptable The day before delivery I was supposed to get a confirmation with more precise time frame I got nothing When I called customer service they said that it was a mistake and there is nothing planned for 11 07 and the earliest possible delivery is on 20 07 I took a day off work to be home for this day Not to even mention that no one ever said sorry for their own mistake My first and last time with this company

Dishonest to their customer

I ordered a sofa today but there seems to be an issue with my order Originally it was scheduled for pickup between November 27th and December 1st However when I placed the order today it indicated that the item is currently in stock and available for immediate pickup Surprisingly my order was canceled and I was informed that it will take two weeks to receive a refund This situation has cost me a significant amount especially since I had already arranged for a van to pick up the sofa I have tried reaching out to the company by phone but there has been no resolution Furthermore their website still shows the item as in stock My attempts to contact them via email have only resulted in automated replies This situation is not in line with the expected customer service standards in Germany I have come across numerous negative reviews about this company and it appears that they are not taking customer concerns seriously Such actions are unacceptable and I believe they violate consumer rights protected by German law In the future I hope someone takes legal action against this company to ensure they are held accountable for their misleading information and disregard for customer rights While their prices may be tempting the cost in terms of time and frustration is simply not worth it This company s behavior has been emotionally and financially taxing and it is high time they are held accountable for their actions

Unethical conduct

Unethical conduct - Bad experience in store XXXLUTZ ESSEN as well as online In store - we bought a few products and this was good We decided to purchase a sofa and asked the colleague to help us with the order and he created the order in the system Before we paid for the sofa we realized that we made a mistake and had an issue with the sofa dimensions We went to the sales person and wanted to cancel the order We spent 1 hour to get the order canceled - WHY So that the sales person can get his commission Pathetic customer service With the online order delivery time proposed was for us not worth waiting We decided to cancel the order without accepting any product Some products that were shipped - were returned to XXXLUTZ by Hermes without us handling the return XXXLUTZ changed the order costs from 998 to 786 - 1 article was worth 218 and they only transfered 5 and changed the original order online too I created a ticket and called the hotline - lets see how long they take to process the refund Worst case PayPal will be informed

Terrible experience

My boyfriend and I had a horrible experience with this company and it had totally spoiled the experience of moving in together and getting a new apartment because of all the drama and problems that came with XXXL Lutz experience I do not recommend this company to anyone Even after they had compensated us with a voucher and we actually used it the goods arrived in terrible condition quality is the exact opposite of good and they had even dare to wrap our stuff in towels that we have ordered

TERRIBLE

Terrible terrible terrible Avoid Ordered a kitchen and minik che where the estimated delivery date was middle of March They only sent the minik che and they did not believe that we didn t get the kitchen Then after a painfully slow process they have sent the minik che AGAIN Then they informed us that the kitchen will only be ready end of April May No compensation no real help Nothing Customer service is a joke Avoid for any big ticket items They have made our house move 1000 times more stressful

You must be fit to return damaged items

I bought two big packages for outdoor storage space They arrived broken and I had to send them back I called them and they told me I had to carry both packages in total approximately 30 kg myself to the post office This is unacceptable