Zox Reviews

ZOX

zox.la
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
14.4%
13.7%
14.4%
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S

Terrible Customer Service

I ordered 4 items on 1 31 23 have a tracking but the shipping site says they havent received the package yet Today is March 13th - seriously I have contacted the company multiple times and get an auto response asking for information I have already provided and saying I will be contacted in 24-48 hours I received an email with the exact same information and no assistance provided at all no phone to reach out to anyone not having a good experience at all plus I just read if you don t get a refund before 90 days after your order you just loose your money and they give you store credit why would I want to take a chance again
A

No delivery to Finland

They claim to deliver to Europe but when I go to checkout every single country is present in the country dropdown except for Finland I have tried contacting their support multiple times but they either respond with absolutely useless replies such us But are you really ordering to Finland maybe you actually want to order to England or don t respond at all Based on the responses not one of the support people bothered to actually look into the issue even when I attached a screenshot
K

I ordered two bracelets on 25 November

I ordered two bracelets on 25 November Order number 2294452 as gifts for Christmas No news no tracking update When I tried to fill in the contact form it said my email was invalid which is ridiculous because it isn t but it means there was no other way to contact them Such a disappointment K Fletcher
R

Disgusting customer service

Disgusting customer service now won t reply to Facebook dms or emails refusing a refund on an order that never come Avoid at all costs Cancelled the credit and only sent a refund after 2 months of complaining via email Facebook twitter AND Instagram not good enough at all
R

After waiting 3 weeks for my watch

After waiting 3 weeks for my watch strap to be delivered I was sent the wrong one I contacted Zox about a replacement refund but never heard back from them Very poor experience I d definitely recommend you avoid them
K

Package hasn t arrived in estimated

Package hasn t arrived in estimated time frame and when I track it it seems to not have moved from a city 400 miles north of me Not sure what went wrong but it seems to be lost in transit perhaps Not zox fault but the delivery company First time ordering if it doesn t arrive I will not be ordering again
V

Shocking customer service

Spent almost 40 on 25th November order number 2296865 Sent an email for an update no response Filled in the contact form no response Sent a fb message over messenger no response Absolutely disgusted in the complete lack of customer service here I know royal mail have been striking but everything else ordered within November has been delivered from everywhere else This is no excuse to completely ignore requests for updates
C

Dont bother

Dont bother They provide invalid tracking details for a company the package isnt even with then try to say that the customer should contact the alternative courier themselves even though they dont even tell you which company its with and only provide a correct tracking link when chased too late Already been three missed deliveries as guess what i have a job Not sure how i can rearrange delivery for a day im not working when i dont even know who its with For a company thats supposedly all about the positivity its been a really negative experience for this customerEditing to respond your colleague Erica already has the email trail with screenshots showing the invalid tracking details on dhl and no link or even mention on your nor dhl s site that it would instead be with evri You can speak to your team yourself to get the details and hopefully improve your processes its not my responsibility quite frankly
C

terrible customer service

awful customer service say they ll try anything to help but really give no assistance at all Then they re all about the big hugs - seriously avoid Editing to respond already gave you the name of the customer service representative i spoke to and to be honest if you have more than one incident of this nature happening then i would suggest your company is even worse than i thought If you don t have the wherewithall to check your own email trails from a specific staff member for an issue that matches then its no surprise that you re so inept big hugs
V

I love the Zox bands but this is the

I love the Zox bands but this is the second time I ve had issues with Zox delivering to Australia The first time I was told my order was lost and to contact Zox I did not receive email fb replies for over a week This time my order was undeliverable firstly due to my address being incorrect which it wasn t and secondly due to it being damaged which according to the pictures the courier company sent me they weren t I was talking with 2 people from zox and 3 different courier companies all of which had no idea what anyone else was doing In the end I was told the bands would be re-shipped to me and then I received a refund from zox and told the bands had been returned to sender by the courier company Really deplorable service Not only that but now I have a very upset 6 year old that doesn t understand why their brave bracelet isn t coming If Zox would like to do anything about it my order was 2659627 I would be wary if you are outside the US ordering from Zox

About Zox

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Frequently Asked Questions

Zox is a Los Angeles-based digital studio that specializes in integrating brand strategy with web development. It provides comprehensive services focused on two core pillars: Brand Strategy, which involves defining a brand's narrative, visual identity, and market positioning, and Web Development, which involves building custom, high-performance websites with modern design and robust user experience (UX). The studio aims to create cohesive and effective digital presences for businesses.

Zox is headquartered in Los Angeles, California. Its official website is accessible at the domain zox.la, which serves as the primary platform for learning about its services, philosophy, and viewing its portfolio of work.

Zox operates on a philosophy of clarity and collaboration. The studio emphasizes transparent communication and a partnership-driven process, working closely with clients from the initial discovery phase through to launch and beyond. This approach is designed to demystify design and development, ensuring clients are informed and involved at every stage of their project.

Zox's client focus includes a diverse range of businesses, from emerging startups to established companies across various industries. The studio works with organizations that recognize the importance of a unified and strategic digital footprint and seek a partner to translate their brand vision into an effective online experience.

Zox follows a structured development process that typically includes four key stages: Discovery & Strategy, involving in-depth analysis of client goals and the competitive landscape; Design & Prototyping, where visual concepts and interactive prototypes are created; Engineering & Development, building responsive and secure websites using modern frameworks; and Launch & Optimization, managing deployment and providing guidance on analytics and ongoing performance.

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About Zox

Zox: A Digital Studio for Brand Strategy and Web Development

Zox, accessible at zox.la, is a Los Angeles-based digital studio specializing in the intersection of brand strategy and web development. The company positions itself as a partner for businesses seeking to establish a powerful and cohesive digital presence. By focusing on the synergy between a brand's core identity and its technical execution online, Zox aims to create websites and digital experiences that are not only visually compelling but also strategically sound and effective in achieving business goals.

Core Services and Philosophy

The website clearly outlines a dual-pillar approach to its services. The first pillar isBrand Strategy. Zox assists clients in defining and refining their brand's essence, including its narrative, visual identity, and market positioning. This foundational work ensures that every subsequent digital decision aligns with the brand's overarching story and objectives. The second pillar isWeb Development, where the studio brings these strategic concepts to life. They focus on building custom, high-performance websites that are tailored to the client's specific needs, emphasizing modern design, user experience (UX), and technical robustness.

Zox champions a philosophy ofclarity and collaboration. They emphasize the importance of transparent communication and a partnership-driven process, working closely with clients from initial concept through to launch and beyond. This approach is designed to demystify the design and development process, ensuring clients are informed and involved at every stage.

Portfolio and Client Focus

The studio's portfolio, showcased on the site, features a diverse range of projects, indicating experience across various industries. The work displayed typically highlights clean, contemporary design aesthetics combined with intuitive functionality. While the specific client list may vary, the portfolio serves as a testament to their capability in handling projects that require a seamless blend of creative branding and sophisticated web engineering. Their client focus appears to be on businesses, from emerging startups to established companies, that recognize the critical importance of a unified and strategic digital footprint.

Technical Expertise and Process

Zox demonstrates a strong command of modern web technologies and best practices. Their development process likely encompasses:

  • Discovery & Strategy:In-depth analysis of client goals, audience, and competitive landscape.
  • Design & Prototyping:Creating visual concepts and interactive prototypes to define the user journey.
  • Engineering & Development:Building responsive, fast, and secure websites using current frameworks and standards.
  • Launch & Optimization:Managing deployment and providing guidance on analytics and ongoing performance.

Overall Impression

The zox.la website itself functions as a primary case study for the studio's capabilities. It features a minimalist, focused design that prioritizes user navigation and clearly communicates the company's value proposition. The content is concise, professional, and directed towards decision-makers looking for a comprehensive digital partner. In summary, Zox presents itself as a strategic resource for businesses aiming to translate their brand vision into a superior and effective online experience, leveraging both creative insight and technical proficiency from its base in Los Angeles.