Torren Slipais

Horrible experience. Ordered a costume ($200) and when it arrived, it did not fit as described. I asked to return for a refund and then I would order a different size. They suggested that I just order the second one, as postage can take a while, and then once I get the second costume, I could return what I didn't need. The second one arrived and still was not good, plus the accessories were huge and could not be adjusted. I requested to return all and they provided me with a return address but I had to pay for postage (total for postage and order is now over $400). I completed postage label as directed and sent back. It's been 2 months and the item has reached China but is sitting in customs. Customs have advised that they are waiting for Magic Wardrobes to contact them with the information needed to clear customs but they keep refusing to do so. They wont refund me because they have said the address was wrong, even though it is listed on the item and the online documentation as being correct. I keep asking them, begging them to just contact their customs, but they keep refusing and saying they can't contact them, with no reasons why.
I contacted their customs and was provided with a phone number and email link, but again, Magic Wardrobes keep refusing to contact them.
A friend of mine ordered from them a couple of years ago and had a similar experience.
I would NOT RECOMMEND BUYING! They are very dodgy and seems to be a scam so they don't have to refund or pay customs tax fees. I have issued claims with my bank and card issuer but Magic Wardrobes are refusing to cooperate and contact them back.
Disgusting customer service. Don't give them your money! You will regret it!