Emma Garcia

Ordered limited New Balance from Sneakersnstuff Sweden - Trustpilot 2.9/3.5k, known for great prices but terrible service. Parcel arrived in flimsy cardboard, shoebox ripped, and they sent two left feet. Customer service has no phone, only email managed by multiple people who don't read history, and they offered no replacement, just 'pay return shipping and wait'. They also charge $12 handling on returns plus your own postage. Fantastic selection when it works - my Wednesday order did arrive Friday once - but inventory says in-stock when it's not, then cancels a week later without notice.

Ordered three summer dresses from their Instagram ads. What arrived four weeks later differed meaningfully from the photos: thinner fabric, different print scale and one dress in a visibly wrong colour shade. To their credit support offered choices rather than stonewalling, partial refund or return to an overseas address costing most of the refund anyway, so partial refund it was. Two dresses are wearable and pleasant enough, one lives at the back of the wardrobe. Social media fashion roulette, expect maybe half your order to match expectations.