Mydesignlist
★ 3.8
mydesignlist.com
**Extremely Disappointing Experience - Endless Emails, Failed Shipping and No Solution**
I am extremely disappointed with my experience with MyDesignList regarding order #11000000752, a custom hanging poster measuring 50 × 150 cm, ordered for delivery to Israel.
What should have been a simple online purchase turned into a frustrating and exhausting experience involving numerous emails, contradictory information and repeated promises.
Initially, I was informed that my order had been shipped. Later, the company told me that the shipment had been returned to them and assured me that they would send it again.
I continued communicating with customer service, sending numerous messages and trying to understand when I would finally receive the product I had ordered and paid for.
Instead of providing a clear solution, I received repeated responses and assurances that did not resolve the situation.
After all these exchanges, and despite previously telling me that they would resend the package, the company eventually informed me that they were unable to ship the product.
**How can a company accept an international order, tell a customer that it has been shipped, then say it was returned, promise to resend it, and ultimately announce that shipping is not possible?**
The most frustrating part is the amount of time and effort I had to invest in chasing answers. I should not have to send countless emails just to receive accurate information about a paid order.
This experience raises serious concerns about the company's communication, reliability and handling of international orders.
I expected transparency, professionalism and a reasonable solution. Unfortunately, my experience has been the opposite.
I am sharing this review to warn other potential customers, especially international buyers, to be cautious before placing an order.
**MyDesignList, customers deserve clear information, honest communication and commitments that are actually fulfilled.**
I sincerely hope the company takes responsibility and provides a proper resolution.
What should have been a simple online purchase turned into a frustrating and exhausting experience involving numerous emails, contradictory information and repeated promises.
Initially, I was informed that my order had been shipped. Later, the company told me that the shipment had been returned to them and assured me that they would send it again.
I continued communicating with customer service, sending numerous messages and trying to understand when I would finally receive the product I had ordered and paid for.
Instead of providing a clear solution, I received repeated responses and assurances that did not resolve the situation.
After all these exchanges, and despite previously telling me that they would resend the package, the company eventually informed me that they were unable to ship the product.
**How can a company accept an international order, tell a customer that it has been shipped, then say it was returned, promise to resend it, and ultimately announce that shipping is not possible?**
The most frustrating part is the amount of time and effort I had to invest in chasing answers. I should not have to send countless emails just to receive accurate information about a paid order.
This experience raises serious concerns about the company's communication, reliability and handling of international orders.
I expected transparency, professionalism and a reasonable solution. Unfortunately, my experience has been the opposite.
I am sharing this review to warn other potential customers, especially international buyers, to be cautious before placing an order.
**MyDesignList, customers deserve clear information, honest communication and commitments that are actually fulfilled.**
I sincerely hope the company takes responsibility and provides a proper resolution.
Critical Review
failed shipping
poor customer service
no resolution
contradictory information
delivery delays