If you've been shopping for affordable electronics, you’ve likely come across Back Market — a popular online marketplace for refurbished tech products like smartphones, laptops, tablets, and more. With its growing presence in the U.S., U.K., and Europe, many shoppers are wondering: Is Back Market legit?
In this detailed guide, we’ve analyzed real Back Market reviews from Reddit, Trustpilot, and tech communities to evaluate its authenticity, customer experience, and product quality. Let’s dive in.
What Is Back Market and How Does It Work?
Back Market is a refurbished electronics marketplace launched in 2014 in France. Unlike peer-to-peer platforms, Back Market partners with certified refurbishers to resell used devices that meet specific quality standards. It operates in over 15 countries and is known for:
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Up to 70% off compared to new devices
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12-month warranty on most products
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30-day return policy
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Environmental mission to reduce e-waste
Real Back Market Reviews from Reddit, Trustpilot, and Tech Blogs
To provide balanced insights, we reviewed customer feedback across reputable platforms.
1. Reddit: First-Hand Experiences from Tech Enthusiasts
A highly upvoted Reddit thread on r/Backmarket highlights mixed experiences:
Positive Feedback:
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Users praised the affordability of iPhones and MacBooks.
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Several noted devices were in “like-new” condition despite being labeled “good.”
Critical Feedback:
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Some users experienced issues with battery health or cosmetic flaws.
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A few complaints about slow response from customer support during returns.
Quote from Reddit:
“My MacBook came in two days and looks practically brand new. Battery cycle count was low. Would recommend.” — u/TechSavvyRob
2. Trustpilot: Thousands of Verified Customer Ratings
On Trustpilot, Back Market UK has over 44,000 reviews and an average rating of 4.3 out of 5 stars (as of June 2025).
What Customers Like:
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Great value for money
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Reliable delivery and tracking
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Transparent product descriptions
Common Complaints:
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Variance in quality depending on the seller
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Return process can be time-consuming in rare cases
Highlighted Review:
“Bought a refurbished iPhone 13 for my daughter — arrived early, works perfectly. Honestly, I’ll never buy new again.” — Trustpilot Reviewer
3. Spocket Blog Review: Expert Analysis
A detailed analysis from Spocket’s blog concludes that Back Market is a safe and legitimate option, especially for environmentally conscious consumers. The blog emphasizes:
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Rigorous refurbishing standards
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Trustworthy third-party sellers
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Consistent customer support
Expert Insight:
“Back Market offers a middle ground between buying cheap used tech and overpaying for new gadgets.”
Pros and Cons: Is Back Market Worth It?
Is Back Market Legit and Safe?
Yes, Back Market is legit — and safe for most tech buyers. The platform vets all its refurbishers, offers warranties, and adheres to high standards of customer service. That said, buyer diligence is still key:
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Read the refurbisher's ratings
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Check device grading descriptions (Fair, Good, Excellent)
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Understand the return & warranty terms before purchase
Who Should Use Back Market?
Back Market is ideal for:
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Students seeking affordable laptops and smartphones
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Environmentally-conscious buyers reducing e-waste
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Tech-savvy users comfortable with refurbished gear
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Budget-conscious shoppers who value warranty-backed purchases
Final Verdict: Our Back Market Review Score
4.5/5 Stars
Back Market provides a strong balance of affordability, reliability, and sustainability. It’s not without minor issues, but most verified users report satisfaction — especially when expectations are managed based on the product’s grade and seller rating.
FAQs About Back Market
Is Back Market a scam?
No. Back Market is a legitimate business operating globally with thousands of satisfied customers and official refurbishing partners.
Does Back Market offer a warranty?
Yes. Most products come with a minimum 1-year warranty and a 30-day return window.
Are refurbished phones on Back Market good quality?
Yes, especially those graded “Excellent” or “Very Good.” Always read the refurbisher's reviews.
References
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