I wish negative stars was an option I

I wish negative stars was an option I should have read the reviews prior to purchase In a nutshell I am experiencing every single complaint filed 2 day shipping with no tracking info available 3 days later I was on hold for so long the line disconnected every time I requested a refund 8 days after purchase because tracking was still not available and I purchased exact items from other stores and received them within 4 days I was told the following day they could not refund because the package shipped As soon as the package arrived I sent several requests for an RA and printable return shipping label via email and web portal No response I filed a claim and two days later PL emailed me simply stating your items are not eligible for refund PL did not provide any further info or documentation from their website explaining why these items are non refundable The return policy clearly states all products regardless of condition are refundable within 30 days of purchase hassle free with the exception of food treats shampoos and liquids My items are aquarium decorations unopened in the original shipping package The claim is still open I checked the box allowing PL to view this complaint Although they drag their time with communicating we will see how long it takes to respond now