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Published Dec 22, 2023
Positive customer service experience
Recently I placed a reservation on booking com for a villa overseas Unfortunately the reservation was cancelled by the host due to a double booking of the same dates between another provider Having reached out to booking com the customer service team provided me great support and were happy to assist me in finding a new property I would like to say a special thanks to Kia Julianna R who demonstrated excellent customer service and answered all my concerns regarding the property policies a great aspect of your team