Absolutely the worst experience nothing in stock

Absolutely the worst experience I have ever had with an online shop Ordered 1 knife and some accessories on October 7 Delivery time 3-7 days After 7 days on Oct 13 invoice was sent out when the delivery was suppose to be sent out already but Im still ok at this point During next 2 weeks no action from Knyfe de side - sent 2 emails asking whats the status during this time Got 1 reply and the last communication from Knyfe de support telling me that the package will be sent in the next 2 days received this on 24 10 - so now 3 weeks after the order As you can guess nothing happened during the whole week After yet another inquiry on 1 11 and this time asking for my order to be cancelled and refunded if the package will not be shipped next day I was VERY surprised that I got a shipping notice on the 2 11 Here is where my brief excitement ended as there has been of course no action since then Shipping label was apparently created but nobody arranged for the package to be picked up Now it has been almost two weeks of me looking at DHL order status The instruction data for this shipment have been provided by the sender to DHL electronically Is this a normal cutromer experience Absolutely no transparency If you dont have stuff in stock let your customers know just look at all the review here - so much frustration with you incapability of handling orders Please beware