Let down by Inadequate Communication

Firstly if i was merely rating the actual day the windscreen got replaced i would have rated much higher The only issue with that is the technician didn t have electrical connectors for the heated windscreen which i ended up supplying myself However the part before that was what i think needs to be improved It took 7 weeks from placing a claim to getting the windscreen replaced Part of this was due to my insurer stating there was a maximum limit on the policy but i provided my policy documents stating clearly it was unlimited By the time this was sorted around 3 weeks had elapsed The insurer was incorrect Then when the windscreen was ordered it was out of stock and went on back order It was in stock at the point i put the claim in However my key criticism would be through this 7 week period i had to do all the chasing Nobody was ringing or emailing with issues or progress Even when i rang there were no real updates That being the status of the claim with the insurer or expected date of windscreen available Therefore i didn t drive the vehicle through that whole period In fairness this was a specialist vehicle so stock availability cant be helped but communication is completely in your control