DO NOT BUY

DO NOT BUY I placed an order for a Nuzzle Pillow on Dec 2 2024 after the zipper on the pillow case of my current Nuzzle Pillow broke I received an email confirming the order along with a FedEx tracking number On Dec 9 I emailed support to get a status since the FedEx tracking was showing label created and We ll add a delivery date as soon a we get your package No reply from Nuzzle I emailed again on Dec 10 with no reply On Dec 11 I called them and spoke to Diana who said she d check with FedEx She said they opened a ticket and I should receive an update or response in 24 hours or they will send a replacement I received an Evaro from a Charlene with Nuzzle support stating the order left their facility and is waiting to be scanned by FedEx The holidays could cause delays but it should be moving soon Then she gave me the tracking link which didn t work So I checked the FedEx tracking again on Dec 13 and it still showed the same label created and awaiting package Two weeks after placing my order I called again and spoke to Diana She put me on hold while checking with FedEx After being on hold for 35 minutes I hung up I did request to cancel the order and get a full refund but she was insistent to check with FedEx Nuzzle website states Your product should ship within 2 business days Shipping speed will depend on if you chose Standard 2-7 business days or Priority 2 business days My first order from Nuzzle about 2 years ago was quick and good but this is totally unacceptable I wish I would ve read the reviews prior to ordering again I had a friend fix the broken zipper for me so I no longer need the pillow I ordered This is a scam and they WILL take your money without helping despite what they say If I could give a negative zero star I would because this has been the worst customer service ever and a joke