UNPROFESSIONAL LOST of A LOYAL CUSOMER

I copied and pasted Wanda s message because I am too upset with this company to write my extensive list is issues After reading her review I agree 100 with her She is spot on rather she is at the same location or not It is sad that people are having the same issues in multiple locations My daughter and I have been going to the Fuqua Houston TX location since 2006 then Crown Dental Since Brident has taken over it has become a disgrace Wanda s message below Dear Customer Service Team I hope this message finds you well I am writing to formally express my dissatisfaction with the service I have received at Brident Dental Services as evidenced by my recent experiences This complaint pertains to several significant issues that have severely impacted my perception of your establishment Firstly I would like to highlight the consistent turnover of orthodontists within your practice Over the course of two years I have encountered four different orthodontists during my visits This frequent turnover not only raises concerns about the stability and continuity of care but also reflects poorly on the organizational structure and management of Brident Dental Services Furthermore I must address the issue of poor customer service that I have encountered on multiple occasions There have been instances where appointments were rescheduled without prior notification leading to inconveniences and disruptions to my schedule Additionally the lack of clear communication regarding treatment plans and procedures has left me feeling uninformed and unsure about the care I am receiving The experiences described above have left me with serious reservations about continuing my dental care at Brident Dental Services As a consumer I expect reliable and consistent service especially when it comes to matters as important as dental health The issues I have outlined not only undermine my confidence in your ability to provide adequate care but also reflect poorly on the reputation of Brident Dental Services as a whole In light of these concerns I kindly request a thorough investigation into the issues raised and prompt action to address the systemic problems within your organization I trust that you will take this matter seriously and work towards improving the quality of service provided to your customers I look forward to your prompt response and resolution of these issues Please contact me at your earliest convenience to discuss this matter further Thank you for your attention to this urgent matter