Lack of support

I have been trying to sort out a ticket issue with Gigsberg since late July, and I am frustrated by their lack of support. I ordered tickets for a really good section near the stage but was sent seats in a section, which had an obstructed view due to a pillar. I paid a hefty 3000 EUR, expecting premium seats, but ended up far from the stage. I reached out to Gigsberg right away and provided photos, but it took three months to get a response. They eventually offered me 570 EUR as a settlement, which feels inadequate and dismissive.
If you’re thinking about using Gigsberg, be cautious. My experience has shown they are unresponsive, and once you’ve paid, you may be left on your own. I would suggest choosing another platform that stands by its customers.