Absolutely Horrible Experience with MyPhotoWallet | Poor Quality and Terrible Service

I don’t know how they could mess up this bad! My first order with this company went well a year ago, so I thought I could trust them again. However, after placing a new order a month before I had to leave for the airport, things took a turn. I sent a perfectly visible photo, but somehow they made my face in the photo extremely dark, with barely any features visible. They sent a preview, which I pointed out looked terrible, but they still went ahead and shipped it 8 days later. When it arrived, my face was completely inked out, even worse than the preview. What’s the point of gifting this to someone when it looks like a black blob?

Anyone working on this should’ve realized how horrible it looked and tried again. Instead, they offered me only half of my money back, forcing me to reorder the item. I even had to explain it again, essentially drawing it out for them. I paid a ridiculous amount for "fast" shipping, but 11 days later, it still hasn’t arrived. The customer service lady I've been emailing is apparently a robot with no real understanding of my situation, and I've had to repeat myself over and over. My friends and family are just as baffled as I am.

I tried contacting the delivery service, but no one will respond. It’s beyond frustrating, and I’m genuinely upset. I thought I could trust them to do their job, but this experience has been absolutely shocking.