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Published Apr 05, 2025
I won't be ordering from them again.
I ordered a box of Quai cigars from Ihavanas and never received the package. I reached out twice via email, but received no response—extremely disappointing. Is Ihavanas legit? Based on my experience, I seriously doubt it. I also bought Jose Piedra Cazadores, and within a week of storing them in my humidor (which is always kept at 70 degrees or just below), they started growing mold. When I contacted Ihavanas, a rep named Bryan gave me a lecture about how mold is everywhere, advising me to just wipe it off and smoke the cigars. Unbelievable! If Ihavanas is legit, why are they shipping mold-prone cigars and offering such terrible customer service?
I also had issues with a box of Upmann cigars I ordered. After resting them in my humidor for two weeks, I tried smoking four, but three of them were so tight I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue—how embarrassing! These are not handmade Cuban cigars; they’re low-quality. Buyer beware!
To make things worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that's false. It’s the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay duty fees. If you're wondering, "Is Ihavanas legit?"—based on my experience, the answer is no!
I also ordered 50 cigars (two boxes of 25), and they arrived covered in green, grayish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to send photos and return the moldy cigars before replacing them. What’s the point? They'd probably just wipe them down and resell them to someone else. I threw them away to avoid inhaling mold. Ihavanas does not stand behind their products or care about customer satisfaction.
Some Ihavanas reviews claim they provide great service and quality cigars. Maybe they get it right sometimes, but based on my experience, I wouldn't trust them. They are taking advantage of customers, and I won't be ordering from them again.
I also had issues with a box of Upmann cigars I ordered. After resting them in my humidor for two weeks, I tried smoking four, but three of them were so tight I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue—how embarrassing! These are not handmade Cuban cigars; they’re low-quality. Buyer beware!
To make things worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that's false. It’s the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay duty fees. If you're wondering, "Is Ihavanas legit?"—based on my experience, the answer is no!
I also ordered 50 cigars (two boxes of 25), and they arrived covered in green, grayish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to send photos and return the moldy cigars before replacing them. What’s the point? They'd probably just wipe them down and resell them to someone else. I threw them away to avoid inhaling mold. Ihavanas does not stand behind their products or care about customer satisfaction.
Some Ihavanas reviews claim they provide great service and quality cigars. Maybe they get it right sometimes, but based on my experience, I wouldn't trust them. They are taking advantage of customers, and I won't be ordering from them again.