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Published Apr 05, 2025
I wouldn’t trust them.
I ordered a box of Quai cigars from Ihavanas and never received the package. After reaching out twice via email, I got no response, which was incredibly disappointing. Based on this experience, I’m starting to seriously question: Is Ihavanas legit? From what I’ve seen, I highly doubt it. I also bought a box of Jose Piedra Cazadores, and within a week of storing them in my perfectly maintained humidor (kept at 70°F or slightly below), they started to grow mold. I contacted Ihavanas to inform them of the issue, and a rep named Bryan gave me a lecture about how mold is everywhere. His solution? Wipe off the mold and keep smoking the cigars. Unbelievable! If Ihavanas is truly legit, why are they shipping old cigars that are prone to mold and offering such terrible customer service?
I also bought a box of Upmann cigars, and after two weeks of resting them in my humidor, I tried smoking four. Three of them were so tight I could barely draw from them, and they burned unevenly. I even gave one to a business prospect, and he had the same issue. Embarrassing! These cigars are far from the handmade Cuban quality you’d expect—definitely low-grade. Buyer beware when considering purchasing from Ihavanas.
To make matters worse, Ihavanas misleads customers about their shipping process. They claim to ship from Switzerland, but that’s false. It’s the same company as COH, just under a different name. My order took four weeks to arrive, and I had to pay additional duty fees. So, is Ihavanas legit? Based on my experience, absolutely not.
I also bought 50 cigars (two boxes of 25), and they arrived completely covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to send photos and return the moldy cigars before they’d replace them. What's the point? They’d likely just wipe them down and resell them to another unsuspecting customer. I didn’t want to take that risk, so I ended up throwing them away. Ihavanas does not stand behind their products and clearly doesn’t care about customer satisfaction.
Some Ihavanas reviews claim they provide good service and quality cigars, but based on my experience, I wouldn’t trust them. They’re clearly taking advantage of customers. I won’t be ordering from them again.
I also bought a box of Upmann cigars, and after two weeks of resting them in my humidor, I tried smoking four. Three of them were so tight I could barely draw from them, and they burned unevenly. I even gave one to a business prospect, and he had the same issue. Embarrassing! These cigars are far from the handmade Cuban quality you’d expect—definitely low-grade. Buyer beware when considering purchasing from Ihavanas.
To make matters worse, Ihavanas misleads customers about their shipping process. They claim to ship from Switzerland, but that’s false. It’s the same company as COH, just under a different name. My order took four weeks to arrive, and I had to pay additional duty fees. So, is Ihavanas legit? Based on my experience, absolutely not.
I also bought 50 cigars (two boxes of 25), and they arrived completely covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to send photos and return the moldy cigars before they’d replace them. What's the point? They’d likely just wipe them down and resell them to another unsuspecting customer. I didn’t want to take that risk, so I ended up throwing them away. Ihavanas does not stand behind their products and clearly doesn’t care about customer satisfaction.
Some Ihavanas reviews claim they provide good service and quality cigars, but based on my experience, I wouldn’t trust them. They’re clearly taking advantage of customers. I won’t be ordering from them again.